Hanlin Hyatt Hotel

I would give this zero stars if I could! The rooms are adequate in terms of having a bed to sleep in, electricity and running water. It is better than sleeping in the gutter. But I can't say anything else positive. They smell of smoke. The hot water only intermittently works. The water from the sink has a brown tinge. The bathroom smells like sewerage. The surrounding streets are noisy; there is a sports field where they play music etc until very late, and start early in the morning. The restaurant food is terrible, with what appears to be artificial meat probably full of chemicals. Finally, the service is beyond hopeless. Everyone's default answer is 'no, I don't know'. They don't book taxis for you, unless you go to the airport. I feel an obligation to society to warn everyone of this place, so others do not suffer as we did!

Thank goodness that I only stayed here for two nights... The first night I arrived at around 10:00 pm and the lobby was so dimly lit, not a very positive sight. Then the attitude of the receptionist behind the counter was even dimmer than the lighting! After 30 minutes of agony of waiting for the receptionist to 'find' my reservation (I was initially told that they didn't receive my booking!), I finally got into my room and it said 44 degree celsius on the air-con! Attempted to change it, but to no avail, went back down to reception and asked if they could send someone up to check if the air-con was out-of-order. Then I was told that the hotel hadn't begun supplying air-con yet!!! Only if I had known that this was the case, I'd have had booked another hotel! However, I was attending a conference at this hotel so I thought it'd be convenient to stay here... Big mistake! The shower in the bathroom was simply a raised platform with no glass partition so every time I had a shower, the whole bathroom was flooded! Since the air-con wasn't working so I had to open the window to have some air flowing into the room, but the noise from the cars outside made it impossible to sleep... I was so desperately looking forward to flying to Beijing after two sleepless nights at this so-called hotel (it was more like a guest house)!