Sofitel Harbin Hotel

4.0 / 5

•

68 Ganshui Road Xiangfang District Hei Long Jiang 150090

Reviews from Guests

4.0/5

1,920

Reviews

from real guests

CORSydney

Enjoyed my stay at the hotel. The room was large and comfortable. Sofitel beds are usually great and proved so again. Staff were helpful and organised travel to and from the airport. The breakfast was the highlight. It had a great selection of chinese and english food. Much of it cooked on the spot. The freshly cooked wonton noodles, rice porridge and custard tarts were amongst my favourites. The facilites were excellent although some of the restaurants were closed. English was not widely spoken but never an issue. The only downside was the location. It is next door to a mall with plenty of food options and has a park directly across the road so no issues there. However, it is a long way to the city centre and the ice and snow exhibits. I would stay closer to the city centre next time but apart from that the hotel was excellent.

185milanc

overall pleasant experience, very comfortable beds, clean and nice rooms and wide choice of food for breakfast. only thi g to improve os the room service - when ordering food nobody speaks english, we chat ordering does not work due to the phone number error and the western food ordered was of average taste and quality. We could not order desert not even once as were always told chef wen home already :) I would like to give special praise to Kevin from Concierge desk. He was extremely helpful, went extra mile to organize trips for us and also helping us via we chat in a few situations. He speaks english is very attentive and has a very polite behavior, what a gem!

Verona33333

Our family of four stayed here for three nights in January as part of a three week trip to China. It was one of our least favourite hotels. We liked the laundry room, close proximity to Wanda Mall with loads of food options and the helpful staff at reception (thanks especially to Dina who helped me when I was totally over the hot room and organised a fan for me). We had a view of a drab apartment building and our floor was a smoking floor with people often smoking by the lifts. The heating only had one temperature in our room (24 degrees celsius) whereas our kids could easily change the temperature in their adjacent room. Personally we found breakfast average though staff in the restaurant were friendly and helpful. We loved Harbin and everything we saw but we were disappointed in Sofitel Harbin finding it hot, dated and claustrophobic.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Mandarin]

French Spoken

Italian Spoken

Korean Spoken

Children's books and toys

Wi-Fi in public areas

Babysitting/Child Services

Body scrub

Game Room

Garden

Ironing Service

Karaoke

Massage

Honeymoon Suite

Khmer Spoken

Daily Housekeeping

Japanese Spoken

Swimming pool

Fax/Photocopying

Ticket Service

Tours

Yoga room

Anti-viral cleaning products

Body thermometer

Breakfast in the Room

Portuguese Spoken

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Convenience Store (on site)

Hot water linen and laundry washing

Spanish Spoken

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Alternative meal arrangement

Asian breakfast

BBQ Facilities

German Spoken

Dutch Spoken

Grocery Deliveries

Shoeshine

Suit Press

Restaurant

Room service [24-hour]

Snack Bar

Air conditioning in public area

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Contactless check-in/out

Currency Exchange

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Hindi Spoken

Croatian Spoken

Heating in public area

Laundry

Lockers

Postal service

Shared Lounge/TV Area

Smoke-free property

Hungarian Spoken

Latvian Spoken

Kids shampoo

Kids toothbrush

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Casino

Indonesian Spoken

Security [24-hour]

Service animals are welcome

Icelandic Spoken

Soundproof Rooms

Car park [charges apply]

Norwegian Spoken

Entertainment Staff

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Mandarin]

French Spoken

Italian Spoken

Korean Spoken

Children's books and toys

Wi-Fi in public areas

Babysitting/Child Services

10 Available Room Types

Family Suite

60 Square Meter

Electric Kettle

Bathrobes

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Fan

Heating

Linens

Sleep comfort items

Slippers

Socket near the bed

Free bottled water

Minibar

Refrigerator

Wine glasses

Carpeted

Desk

Fold-up bed

Sitting Area

Sofa

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Accessible by elevator

Fire extinguisher

Safe

Locker

Safety/security feature

Smoke detector

Bathtub

Non-smoking

Shower

Window

Executive Room

38 Square Meter

Parent-child suite

68 Square Meter

Smart Room (Queen bed)

38 Square Meter

Executive Twin Room

38 Square Meter

Facilities Details

Pool and Spa

Fitness Center

Massage

Sauna

Spa

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Breakfast in the Room

Alternative meal arrangement

Asian breakfast

Bar

BBQ Facilities

Buffet-Style Restaurant

Grocery Deliveries

Restaurant

Room service [24-hour]

Snack Bar

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

Lockers

24-Hour Front Desk

Entertainment and Family Services

Children's books and toys

Kids club

Babysitting/Child Services

Karaoke

Air conditioning in public area

Cash withdrawal

Contactless check-in/out

Heating in public area

Postal service

Smoke-free property

Family/child friendly

Kids shampoo

Kids toothbrush

Nightclub/DJ

Casino

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Convenience Store (on site)

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Game Room

Shared Lounge/TV Area

Library

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Shoeshine

Suit Press

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

French Spoken

Italian Spoken

Korean Spoken

Khmer Spoken

Japanese Spoken

Portuguese Spoken

Spanish Spoken

German Spoken

Dutch Spoken

Finnish Spoken

Hebrew Spoken

Hindi Spoken

Croatian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Body scrub

Garden

Honeymoon Suite

Swimming pool

Tours

Yoga room

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Air Conditioning

Heating

Family Rooms

Check-in [24-hour]

Non-smoking Rooms

Pets allowed

Security [24-hour]

Service animals are welcome

Soundproof Rooms

Car park [charges apply]