Victories

Although this hotel looks like a modern tower from it's exterior, the room and interior facilities are actually old and outdated. We had multiple problems in the room we were assigned (shower walls literally falling off the walls; closet doors that would not slide open; safe that did not work; etc.) but were told that no other room was available and that no room with a queen or king-sized bed was available. This seemed odd in view of the fact that there appeared to be few guests in the hotel. The breakfast room was large, very brightly light and at times noisy with background music (something of a shock early in the morning). It featured a wide variety of foods geared to a Chinese clientele although we did discover on our last morning that omelettes could be produced in a hidden corner of the room.

The hotel is located next to the convention center and a mall which makes it a convenient location. The lobby looks fancy enough even though there is no place to seat. Beyond that, the hotel has seen better days and no way it should be listed as 5-star. The rooms were decent sized but the furniture was old. The closet door was broken, the safe did not work, the shower leaked, and the lamps had water stains. Perhaps the biggest drawback is the lack of wi-fi in the rooms, for a hotel meant for business this is a deal killer. It offers a breakfast buffet with good offerings for both eastern and western tastes. The staff is friendly but don't expect all to speak your language (which is fine).

Participated at a conference at this location. Attached to Exhibition Center. Hotel is terribly outdated and not very clean. Very challenging and unsatisfactory experience. Linens soiled, bathrooms filthy. Had a great deal of difficulty communicating with staff, who only spoke Chinese. Very challenging and completely unsatisfactory experience. Will not book again!