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Reviews from Guests

4.0/5

tripadvisor

6,413

Reviews

from real guests

Lsh1989

1

/

5

Less than one week prior to our stay the hotel said they charged us the wrong price and wanted to charge us about $80 more. We panicked and booked another hotel, before they agreed it was their fault and agreed not to charge is the extra. It was such a hassle and nuisance considering we were already in China and having to suddenly deal with this issue last minute. Old and worn down hotel. The ceiling was flaking / peeling off, there was scotch tape, writings and scratch marks on the window panels. When you enter the lounge the staff doesn't bother asking you whether you would like a drink. The bathroom was dark. The lounge hours are relatively short. Staff was cold and lacked warmth. During evening cocktails food took ages to be topped up, desserts not topped up at all. The food tasted bad overall as well. Even the lifts felt old and cranky and powerpoints not working. Overall very poorly maintained and hotel seems to be trying to cut cost everywhere affecting service and room quality. I'll let the pictures speak for themselves. Certainly the worst intercontinental brand I have been to so far. Definitely highly recommend the Shangrila Nanjing or the westin nanjing, both of which are nearby instead, where the service is warm and friendly.

bcheong

4

/

5

Looks good in pictures, super tall building and all that. But it’s pretty dated and worn when you’re here in person. Lobby is old fashioned and check in lacked human touch. Didn’t get upgrade despite my ambassador status either Room at lowish 57F and dated. Good Byredo toiletries like all Intercontinentals Breakfast typical 4 star though service was decent Gym medium size with nice view 7/10

AllisonOS

5

/

5

This was our second stay at The InterContinental Hotel in Nanjing. We think it's the best hotel in the city. The guest rooms are spacious, and the views of the city are spectacular! Whether you're dining at the breakfast buffet or the dinner buffet, the line of food is unending! The quality and service are first rate. This will not be our last visit.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Evening Entertainment

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Children's books and toys

Wired Internet

Wi-Fi in public areas

Ironing Service

Khmer Spoken

Swimming pool

Fax/Photocopying

Swimming pool [outdoor]

Ticket Service

Tours

Breakfast in the Room

Cashless payment service

Daily disinfection in all rooms

Face coverings on staff

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Korean Spoken

Protective screens in common areas

Room sanitization opt-out available

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Italian Spoken

VIP Room Facilities

Asian breakfast

Shops (on site)

Hypoallergenic room available

Romanian Spoken

Chinese cuisine in restaurant

Russian Spoken

Dutch Spoken

Arabic Spoken

Fruits/snacks

Grocery Deliveries

Shoeshine

Poolside bar

Bulgarian Spoken

Catalan Spoken

Restaurant

Room Service

Greek Spoken

Western breakfast

Air conditioning in public area

Slovak Spoken

Cash withdrawal

Special Diet Meals (upon request)

Currency Exchange

Daily Housekeeping

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Heating in public area

Slovenian Spoken

Invoice provided

Laundry

Lockers

Lao Spoken

On-site event hosting

Outdoor venue for special events

Postal service

Projector/LED display

Shared Lounge/TV Area

Smoke-free property

Terrace

Wi-Fi for special events

Hungarian Spoken

Babysitting/Child Services

Kids cutlery

Latvian Spoken

Kids safety features

Kids shampoo

Kids toothbrush

Game Room

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Duplex room

Filming locations

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Soundproof Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Norwegian Spoken

Karaoke

Entertainment Staff

10 Available Room Types

1 King Classic Lake View Club Lounge Access
1 King Classic Lake View Club Lounge Access
1 King Classic Lake View Club Lounge Access

1 King Classic Lake View Club Lounge Access

room-size-icon

48 Square Meter

Bathrobes

Bathrobes

Bathroom phone

Bathroom phone

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Scale

Scale

Free Toiletries

Free Toiletries

Towels

Towels

TV [in bathroom]

TV [in bathroom]

DVD/CD player

DVD/CD player

Free Wifi

Free Wifi

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Concierge

Concierge

Linens

Linens

Slippers

Slippers

Umbrella

Umbrella

Complimentary tea

Complimentary tea

Free bottled water

Free bottled water

Kettle

Kettle

Minibar

Minibar

Carpeted

Carpeted

Desk

Desk

High floor

High floor

Sofa

Sofa

Trash cans

Trash cans

Window

Window

Hardwood/Parquet floors

Hardwood/Parquet floors

Wardrobe/Closet

Wardrobe/Closet

Clothes Rack

Clothes Rack

Ironing Facilities

Ironing Facilities

Sewing kit

Sewing kit

Shoeshine kit

Shoeshine kit

Exterior corridor

Exterior corridor

Accessible by elevator

Accessible by elevator

Safe

Safe

Locker

Locker

Safety/security feature

Safety/security feature

Smoke detector

Smoke detector

1 King Bed Classic City View
1 King Bed Classic City View
1 King Bed Classic City View

1 King Bed Classic City View

room-size-icon

48 Square Meter

2 Twin Beds Classic Lake View
2 Twin Beds Classic Lake View
2 Twin Beds Classic Lake View

2 Twin Beds Classic Lake View

room-size-icon

48 Square Meter

Deluxe Suite
Deluxe Suite
Deluxe Suite

Deluxe Suite

room-size-icon

688 Square Meter

1 King Junior Suite City View Club Lounge Access
1 King Junior Suite City View Club Lounge Access
1 King Junior Suite City View Club Lounge Access

1 King Junior Suite City View Club Lounge Access

room-size-icon

96 Square Meter

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Breakfast in the Room

Asian breakfast

Bar

Buffet-Style Restaurant

Chinese cuisine in restaurant

Fruits/snacks

Grocery Deliveries

Poolside bar

Restaurant

Room Service

Western breakfast

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

Lockers

24-Hour Front Desk

Entertainment and Family Services

Children's books and toys

Kids club

Air conditioning in public area

Cash withdrawal

Heating in public area

Invoice provided

On-site event hosting

Outdoor venue for special events

Postal service

Projector/LED display

Smoke-free property

Wi-Fi for special events

Babysitting/Child Services

Family/child friendly

Kids cutlery

Kids safety features

Kids shampoo

Kids toothbrush

Evening Entertainment

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Shops (on site)

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Shared Lounge/TV Area

Terrace

Game Room

Library

Cleaning Services

Ironing Service

Cashless payment service

Daily disinfection in all rooms

Face coverings on staff

Hand sanitizer

Hot water linen and laundry washing

Protective screens in common areas

Room sanitization opt-out available

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Shoeshine

Daily Housekeeping

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Khmer Spoken

Spanish Spoken

Korean Spoken

Italian Spoken

Romanian Spoken

Russian Spoken

Dutch Spoken

Arabic Spoken

Bulgarian Spoken

Catalan Spoken

Greek Spoken

Slovak Spoken

Hebrew Spoken

Slovenian Spoken

Lao Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Swimming pool

Swimming pool [outdoor]

Tours

VIP Room Facilities

Hypoallergenic room available

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Heating

Family Rooms

Check-in [24-hour]

Duplex room

Filming locations

Non-smoking Rooms

Soundproof Rooms

Security [24-hour]

Car park [free of charge]

Car park [nearby]

Car park [on-site]