GreenTree Inn Suzhou Railway Station Hotel

The hotel was ok, not really clean and the heater is not working properly. Room was ok, breakfast is so so. The staff is helpful even they don't speak English, and place close to supermarket, bus stop and easy to find food.

The staff was very accommodating even she's having a hard time trying to understand what we want because we are 5 person when we go there. They gave us a room in the second floor with a twin bed at first they won't let us stay in one room but when we explain to them that we just need some place to put our things while roaming in some tourist attraction in suZhou they let us stay in one room. But same with the other reviews you can smell the cigarette upon going up in the second floor and while we are checking out and waiting for our passport i try to used toilet in the second floor but not in our room its like a public toilet or staff toilet the smell was terrible.

From our arrival at this hotel, chosen for its proximity to our intended site visits and a reasonable review rating, my wife and I were subjected to rudeness and smells not associated with any place serious about good customer relations and guest comfort. The two front of house staff were rude, did not welcome us in any way, were unsure what to do and demanded money without explaining why it was needed. We had to ask where the room was located and when we entered after a further trip to reception to activate the key card, were treated to a strong smell of mould from the bathroom which lacked an extractor fan and or window and water which pulsated low to high pressure constantly. The windows did not shut properly and the air con was noisy. These were the most memorable highlights of our one night stay. I could go on, but won't in case someone thinks I am a professional complainer. I could not recommend this hotel to anyone.