Suzhou Marriott Hotel

4.0 / 5

•

No.1296 Ganjiang West Road, Gusu District, Suzhou 215004

Reviews from Guests

4.0/5

1,545

Reviews

from real guests

member9999

Surprisingly a very nice hotel, got a suite in the corner, and it seems like a brand new hotel, where all the furnitures, decor, was perfectly designed. However, the bad part about the hotel is they should have managed the inflow of members that came into the executive lounge. As on the nights that we are there, the whole lounge was practically full and no available seat was around. Breakfast food for the 2 days that we were there was exactly the same, with not much variety. Though it's good, I think they could've done a better job in that. The worst part was it is a Marriott hotel, but there's no English TV channels. All TV channels were local TV channels, with no HBO/ Netflix options. I think they should look into this.

markaV5562BG

At check in, in the lounge, noticed my passport being photographed on a cell phone, asked if it was a personal phone, was told yes and said stop. Turned into a situation. Tried connecting to hotel Internet, could not connect, went to ask if there was an issue, and the immediate response is give me your phone. Asked why they told me I have to enter my room number and last name - since I checked in at the lounge thought they might already know I am a very regular guest at Marriotts (over 80 nights this year) and there is a reasonable chance I know how to log in. Led to more issues. Used my WiFi device and then went to the lounge for evening snacks, no place to sit full of people that have loaded their plates and just there gorging themselves to get their moneys worth, because Marriott like many others including Airline loyalty programs have made the benefit of lounge access a frustration rather than a benefit, by selling access. Have cancelled my next 2 nights and booked another hotel. By the way hotel employees, the internet issue is a capacity issue, not the inability of a guest to know their room number and name…

V8712HYaaronv

Hotel with great hospitality. Even though we were late by couple of minutes for check-in at the lounge Ms carrie trainee was very courteous and organised the best possible food she could with big smile. Also the following evening she surprised us with our favorite spicy chicken and vegetables again with big smile. Big thanks to her. Breakfast time Mr Lian was kind and served us very well , look after all our needs on both the days and very special thanks to Chef Jimmy who cooked wonderful sechwan style our favorite food. He looked after us very well. Lady at the reception was helpful. King request for assistance with luggage by the hotel staff at the entrance shall highly be appreciated. Looking forward to our next visit soon.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Family/child friendly

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Facilities for Disabled Guests

On-site accessible self parking

Wi-Fi in public areas

Foot bath

Garden

Ironing Service

Massage

Khmer Spoken

Daily Housekeeping

Japanese Spoken

Swimming pool

Fax/Photocopying

Anti-viral cleaning products

Breakfast in the Room

Daily disinfection in common areas

Hand sanitizer

Hot water linen and laundry washing

Korean Spoken

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

BBQ Facilities

Dutch Spoken

Shoeshine

Restaurant [halal]

Restaurant [kosher]

Restaurant

Room service [24-hour]

Snack Bar

Vending machine

Air conditioning in public area

Cash withdrawal

Special Diet Meals (upon request)

Currency Exchange

Dry Cleaning

Elevator

Heating in public area

Laundromat

Laundry

Smoke-free property

Hungarian Spoken

Babysitting/Child Services

Game Room

Library

Hair/Beauty Salon

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Soundproof Rooms

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Karaoke

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Family/child friendly

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Facilities for Disabled Guests

On-site accessible self parking

Wi-Fi in public areas

Foot bath

Garden

Ironing Service

Massage

Khmer Spoken

Daily Housekeeping

Japanese Spoken

Swimming pool

Fax/Photocopying

Anti-viral cleaning products

10 Available Room Types

Room, 1 King Bed

Non-smoking

Adjustable height hand-held shower wand

Electric Kettle

Satellite Channels

Soundproof

Sleep comfort items

Bathtub seat

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Telephone

Clothes Rack

Desk

iPod dock

Wifi (Surcharge)

Towels

Lowered electrical outlet

Lowered view port in door

Transfer shower

Deadbolt on door

Visual alarm

Lever handle on door

Slippers

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Free bottled water

Daily newspaper

Room service [24-hour]

Executive Suite, 1 Bedroom

Non-smoking

Adjustable height hand-held shower wand

Electric Kettle

Satellite Channels

Soundproof

Sleep comfort items

Bathtub seat

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Telephone

Clothes Rack

Desk

iPod dock

Wifi (Surcharge)

Towels

Lowered electrical outlet

Lowered view port in door

Transfer shower

Deadbolt on door

Visual alarm

Lever handle on door

Slippers

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Free bottled water

Daily newspaper

Room service [24-hour]

Room, 2 Double Beds

Non-smoking

Bathtub grab bar

Adjustable height hand-held shower wand

Electric Kettle

Satellite Channels

Soundproof

Sleep comfort items

Bathtub seat

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Telephone

Clothes Rack

Desk

iPod dock

Wifi (Surcharge)

Towels

Lowered electrical outlet

Lowered view port in door

Transfer shower

Deadbolt on door

Visual alarm

Lever handle on door

Slippers

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Free bottled water

Daily newspaper

Room service [24-hour]

Executive Room, 2 Double Beds

Non-smoking

Bathtub grab bar

Adjustable height hand-held shower wand

Electric Kettle

Satellite Channels

Soundproof

Sleep comfort items

Bathtub seat

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Telephone

Clothes Rack

Desk

iPod dock

Wifi (Surcharge)

Towels

Lowered electrical outlet

Lowered view port in door

Transfer shower

Deadbolt on door

Visual alarm

Lever handle on door

Slippers

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Free bottled water

Daily newspaper

Room service [24-hour]

Executive Room, 1 King Bed

Non-smoking

Adjustable height hand-held shower wand

Electric Kettle

Satellite Channels

Soundproof

Sleep comfort items

Bathtub seat

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Telephone

Clothes Rack

Desk

iPod dock

Wifi (Surcharge)

Towels

Lowered electrical outlet

Lowered view port in door

Transfer shower

Deadbolt on door

Visual alarm

Lever handle on door

Slippers

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Free bottled water

Daily newspaper

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Massage

Spa

Food & Drink

Breakfast in the Room

Bar

BBQ Facilities

Buffet-Style Restaurant

Restaurant [halal]

Restaurant [kosher]

Restaurant

Room service [24-hour]

Snack Bar

Vending machine

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Currency Exchange

24-Hour Front Desk

Entertainment and Family Services

Kids club

Air conditioning in public area

Cash withdrawal

Heating in public area

Laundromat

Smoke-free property

Babysitting/Child Services

Family/child friendly

Nightclub/DJ

Karaoke

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Game Room

Library

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Daily disinfection in common areas

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Shoeshine

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Khmer Spoken

Japanese Spoken

Korean Spoken

Dutch Spoken

Hungarian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Facilities for Disabled Guests

On-site accessible self parking

Foot bath

Garden

Swimming pool

All Spaces Non-Smoking (public and private)

Elevator

Designated Smoking Area

Non-smoking Rooms

Security [24-hour]

Soundproof Rooms

Car park [free of charge]

Car park [on-site]