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Reviews from Guests

4.0/5

tripadvisor

732

Reviews

from real guests

Thong_Joy

4

/

5

The location is perfect! 2 streets behind the hotel is one of the famous streets of Suzhou - Guanqian Street & Kaiming Theatre. It’s very close to loads of restaurants and shops. It’s very festive in the evening (ie. lots people but still have spaces to walk comfortably). We love the plum juice offered as a welcome drink in the lobby. A welcomed sight! Thank you! The rooms & bathroom are very clean. It’s a bit dated, but cleanliness is a more important factor. We felt comfortable during our stay. Concierge was knowledgeable. They can recommend places to visit. No issues returning plus there’s a driveway for the Didi driver to pick up/ drop off. We won’t hesitate coming back especially with its location near shops and restaurants.

BigSteve85

3

/

5

An ok hotel in a convenient location for shopping in the modern part of Suzhou. Room was as expected, clean, well maintained and comfortable with excellent double glazing that stopped any noise from the adjacent main road. Breakfast area large and noisy with limited choice for non Chinese guests. Stayed for 3 nights and each morning something had emptied (eg hot water or cold milk for Tea, juices) but was not checked or replenished until brought to their attention. Booked due to location and the outside swimming pool. Did not use swimming pool as (now I know) both male and female bathers need to wear a swimming hat which unlike other hotels they could not loan or sell. Apparently could buy from a sports shop but no one knew exactly where! Additionally the pool was out the back (half way up the building) surrounded by rather drab buildings - not an ideal position as no view. Only a short (15min) walk past numerous take away food outlets to the shopping area and a quaint temple.

Global429012

4

/

5

Spent a nice 3 nights here. Very friendly staff. That included everyone from front of house ( BIllie) kitchen and waiting staff and room cleaners too. Nice buffet breakfast with very helpful people on hand to get whatever you need. Tried Suzhou noodle soup for the fist time, most delicious. Manager was very friendly and keen to help in any way he could, Definitely recommended.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Family/child friendly

Family Rooms

Spa

Fitness Center

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Wi-Fi in public areas

Babysitting/Child Services

Ironing Service

Swimming pool [outdoor]

Ticket Service

Tours

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Korean Spoken

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Dutch Spoken

Restaurant

Room service [24-hour]

Air conditioning in public area

Finnish Spoken

Special Diet Meals (upon request)

Daily Housekeeping

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Invoice provided

Laundry

Library

Postal service

Hungarian Spoken

Adults Only

Game Room

Hair/Beauty Salon

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Norwegian Spoken

Entertainment Staff

10 Available Room Types

Family Suite, Multiple Beds, Smoking
Family Suite, Multiple Beds, Smoking
Family Suite, Multiple Beds, Smoking

Family Suite, Multiple Beds, Smoking

Smoking allowed

Smoking allowed

Satellite Channels

Satellite Channels

Sleep comfort items

Sleep comfort items

Dining Area

Dining Area

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Internet [LAN]

Internet [LAN]

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Exterior corridor

Exterior corridor

Telephone

Telephone

Desk

Desk

Toiletries

Toiletries

DVD/CD player

DVD/CD player

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Roll-in shower

Roll-in shower

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Sitting Area

Sitting Area

Room service [24-hour]

Room service [24-hour]

TV

TV

Free bottled water

Free bottled water

Daily newspaper

Daily newspaper

Deluxe Room, 1 King Bed, Smoking
Deluxe Room, 1 King Bed, Smoking
Deluxe Room, 1 King Bed, Smoking

Deluxe Room, 1 King Bed, Smoking

Smoking allowed

Smoking allowed

Satellite Channels

Satellite Channels

Sleep comfort items

Sleep comfort items

Dining Area

Dining Area

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Internet [LAN]

Internet [LAN]

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Exterior corridor

Exterior corridor

Telephone

Telephone

Desk

Desk

Toiletries

Toiletries

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

DVD/CD player

DVD/CD player

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Roll-in shower

Roll-in shower

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Sitting Area

Sitting Area

Room service [24-hour]

Room service [24-hour]

TV

TV

Free bottled water

Free bottled water

Premier Room, 2 Twin Beds, Non Smoking
Premier Room, 2 Twin Beds, Non Smoking
Premier Room, 2 Twin Beds, Non Smoking

Premier Room, 2 Twin Beds, Non Smoking

Non-smoking

Non-smoking

Satellite Channels

Satellite Channels

Sleep comfort items

Sleep comfort items

Dining Area

Dining Area

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Internet [LAN]

Internet [LAN]

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Exterior corridor

Exterior corridor

Telephone

Telephone

Desk

Desk

Toiletries

Toiletries

DVD/CD player

DVD/CD player

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Roll-in shower

Roll-in shower

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Sitting Area

Sitting Area

Room service [24-hour]

Room service [24-hour]

TV

TV

Free bottled water

Free bottled water

Superior Room, 1 King Bed, Non Smoking (Continental)
Superior Room, 1 King Bed, Non Smoking (Continental)
Superior Room, 1 King Bed, Non Smoking (Continental)

Superior Room, 1 King Bed, Non Smoking (Continental)

Non-smoking

Non-smoking

Satellite Channels

Satellite Channels

Sleep comfort items

Sleep comfort items

Dining Area

Dining Area

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Internet [LAN]

Internet [LAN]

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Exterior corridor

Exterior corridor

Telephone

Telephone

Desk

Desk

Toiletries

Toiletries

DVD/CD player

DVD/CD player

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Roll-in shower

Roll-in shower

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Sitting Area

Sitting Area

Room service [24-hour]

Room service [24-hour]

TV

TV

Free bottled water

Free bottled water

Deluxe 1 King Smoking
Deluxe 1 King Smoking
Deluxe 1 King Smoking

Deluxe 1 King Smoking

room-size-icon

32 Square Meter

Private bathroom

Private bathroom

Towels

Towels

Free Wifi

Free Wifi

Telephone

Telephone

TV

TV

Air Conditioning

Air Conditioning

Hand sanitizer

Hand sanitizer

Refrigerator

Refrigerator

Desk

Desk

Sofa

Sofa

Trash cans

Trash cans

Clothes Rack

Clothes Rack

Baby cot (upon request)

Baby cot (upon request)

Locker

Locker

Safety/security feature

Safety/security feature

Facilities Details

Pool and Spa

Fitness Center

Spa

Food & Drink

Buffet-Style Restaurant

Restaurant

Room service [24-hour]

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

24-Hour Front Desk

Entertainment and Family Services

Babysitting/Child Services

Air conditioning in public area

Invoice provided

Postal service

Family/child friendly

Nightclub/DJ

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Library

Game Room

Cleaning Services

Ironing Service

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Daily Housekeeping

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Spanish Spoken

Korean Spoken

Dutch Spoken

Finnish Spoken

Hebrew Spoken

Hungarian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Swimming pool [outdoor]

Tours

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Family Rooms

Adults Only

Check-in [24-hour]

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]