Changbaishan Tianyu Resort Hotel

We were most impressed by how the front desk staff helped us take our two young boys up the heavenly lake (天池), which officially has a 1.5m height requirement for the snowmobile ride. The desk called the park and called us there to check on us at the park, and gave us their card in case the park still had a problem letting us up with our boys, including sending one of their staff to the park to help us in person. While the resort and room would have gotten four stars from me anyway, their service pushed beyond 5 stars. I highly recommend this place for anyone wanting to visit heavenly lake.

We visited with our two boys and stayed just one night to make a day visit to Heaven Lake. The room was large and the bathrooms were new and large too. The buffet breakfast was basic but had freshly cooked eggs, and cereal for my boys and some Chinese fare which we were happy to sample. But the exceptional service came from the front staff team (Sharon + another lady whose name we forget), who literally did everything possible to make sure our children were admitted into the national park area that has jurisdiction over Heaven Lake. We were ready to give up, but they even sent a staff member to the national park admissions office to assist in getting tickets and asking them to make an exception for us given Heaven Lake was one of our main reasons to visit. And all this was after we had checked out from the hotel! They speak very little English but their enthusiasm to help makes that almost a moot point. The hotel offers lots of activities for children including sledding and an indoor play area but we didn't have a chance to enjoy it all. Clean, large and really well located if you are in Jilin to visit Heaven Lake and the surrounding area.

It is a more than you ever ask for and imagine of for a refreshing, relax, rejuvenate resort stay at a beautiful landscape of trees, shrubs & flowers and with an amazing array of animals and birds in a mini zoo.