Shangri-La Shenyang

5.0 / 5

•

115 Qing Nian Avenue 110016

Reviews from Guests

5.0/5

5,466

Reviews

from real guests

pionner2020

Detached and cold check in. No recognition using guest name at breakfast. Rooms are specious but the missing the human feeling especially when you come with family and children

LiMargoe30

I visited relatives and friends during the New Year's Eve, and they couldn't stay in our family of four, so I chose to stay in a hotel. Then came one of the most disgusting things about the New Year's Eve, with six red bags, and after I checked in, I ordered the money and put it in six red bags, which I put away in boxes. First of all, the second of the year checked in, the third of the year took the kids out for a stroll, the fourth of the year was ready to check out, took out six red bags found the biggest of them $2,000 red bags in the missing $1,300, the other five red bags in a lot of money, we first contacted the duty manager, the duty manager said to go back to investigate, and then gave a response was to ask all the staff who had come into our room, all said not to take. And then there was no context. We checked out because we were in a hurry and went to the Five Mile River police station to report it. The civilian police said this kind of thing left us guests to ourselves, because there was no surveillance in the house and no way. We stay in your hotel as a family, and when something happens to us as guests, can we just think we're unlucky? Your hotel is not our partner hotel, just because a casual stay children like your hotel, so as long as there is a Shangri-La and Kerry Center place we will generally choose, or are all at our own expense. And then something goes wrong and you're left to think you're unlucky? I'll send an email to your head office and Wang to reflect on this. I suggest that you need to improve your standards in terms of employment under the training. It's not much more than $1,300, a meal but it's really gross. Big New Year.

JulianS3123

The attitude of the front desk staff is extremely rude if you don’t speak Chinese. The hotel itself is old but still nice. If you are not from China, suggest you leave this one to the locals. There are other hotels nearby at the same price point with better service e.g New World Hotel

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Hot Tub

Spa

Sauna

Fitness Center

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Chinese [Mandarin]

German Spoken

Japanese Spoken

Korean Spoken

Wi-Fi in public areas

Garden

Ironing Service

Massage

Khmer Spoken

Daily Housekeeping

Swimming pool

Fax/Photocopying

Tennis Court

Yoga room

Anti-viral cleaning products

Body thermometer

Portuguese Spoken

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Dutch Spoken

Shoeshine

Restaurant

Room Service

Air conditioning in public area

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Contactless check-in/out

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Heating in public area

Invoice provided

Laundry

Lockers

Postal service

Smoke-free property

Hungarian Spoken

Latvian Spoken

Business Center

Allergy-free rooms

Game Room

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Service animals are welcome

Icelandic Spoken

Soundproof Rooms

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Karaoke

Entertainment Staff

Valet Parking

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Hot Tub

Spa

Sauna

Fitness Center

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Chinese [Mandarin]

German Spoken

Japanese Spoken

Korean Spoken

Wi-Fi in public areas

Garden

Ironing Service

Massage

Khmer Spoken

Daily Housekeeping

10 Available Room Types

Executive Suite, 2 Twin Beds

Non-smoking

Toilet

Sleep comfort items

Satellite Channels

Soundproof

Blackout curtains

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Toiletries

Internet [LAN]

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Sitting Area

Room service [24-hour]

Free bottled water

Deluxe Room, 2 Twin Beds

Smoking allowed

Sleep comfort items

Satellite Channels

Soundproof

Blackout curtains

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Toiletries

Internet [LAN]

Towels

Interconnecting Room(s) Available

Toilet

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Executive Suite, 1 King Bed

Toilet

Smoking allowed

Sleep comfort items

Satellite Channels

Soundproof

Blackout curtains

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Toiletries

Internet [LAN]

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Sitting Area

Room service [24-hour]

Free bottled water

Deluxe Room, 1 King Bed

Smoking allowed

Sleep comfort items

Satellite Channels

Soundproof

Blackout curtains

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Toiletries

Internet [LAN]

Towels

Interconnecting Room(s) Available

Toilet

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Horizon Deluxe, Room, 1 King Bed, Garden View

Horizon Deluxe, Room, 1 King Bed, Garden View

Toilet

Smoking allowed

Sleep comfort items

Satellite Channels

Soundproof

Blackout curtains

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Telephone

Desk

Toiletries

Internet [LAN]

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Facilities Details

Pool and Spa

Fitness Center

Hot Tub

Massage

Sauna

Spa

Parking and Transportation

Airport Shuttle (free)

Valet Parking

Food & Drink

Buffet-Style Restaurant

Restaurant

Room Service

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Lockers

24-Hour Front Desk

Activities

Tennis Court

Entertainment and Family Services

Kids club

Air conditioning in public area

Cash withdrawal

Contactless check-in/out

Heating in public area

Invoice provided

Postal service

Smoke-free property

Family/child friendly

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Business Center

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Game Room

Library

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Shoeshine

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

German Spoken

Japanese Spoken

Korean Spoken

Khmer Spoken

Portuguese Spoken

Dutch Spoken

Finnish Spoken

Hebrew Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Swimming pool

Yoga room

Elevator

Facilities for Disabled Guests

Air Conditioning

Heating

Designated Smoking Area

Allergy-free rooms

Check-in [24-hour]

Non-smoking Rooms

Security [24-hour]

Service animals are welcome

Soundproof Rooms

Car park [free of charge]

Car park [on-site]