Gran Melia Hotel Xian

The hotel is new and beautiful, and the rooms are spacious and comfortable. The only negative point is the shower. The floor is super slippery, and one must be very careful. They should change it urgently. The breakfast is of high quality and has a wide variety of food types. But the best part has been the personal attention from the director, and especially from Robin Zhang, Chief Concierge. We want to highlight this because he provided us with help and support regarding the issues we had, which were completely unrelated to the hotel. Thank you In front, there is a park that is great for a walk, especially early in the morning.

A really nice hotel nearby to a few attractions. There were a few odd things though; we booked into a red level room with one bed as a couple and were given a room with two beds for some reason, we also checked in speaking English and were handed information guides to the hotel in an envelope in Russian for reasons also unknown, there was a plate with fruit in our room left with a card describing local Chinese snacks that weren't on the plate. Not a big problem but there's a lack of attention to detail at this price point. That said, the food and drinks on the red level were great and the staff were very friendly.

We were there from 26/12 to 28/12. Very nice hotel in a very nice area. Friendly reception (English a bit lazy but it is normal in China), and the director (Mr. Alvaro Fernandez) was very friendly with us on arrival at the hotel knowing that we came from Mallorca. The rooms are very nice and comfortable. Breakfast is very good and varied. The swimming pool is large and open until 10:30 pm. It's not far from a subway station. And opposite is a very nice park to go for a walk. We use both transfer and laundry services, and perfect both. In short, if you are going to Xi'an, this is your hotel. Looking forward to next year returning to Xi'an just for the magnificent hotel.