Banyan Tree Shanghai On The Bund

4.0 / 5

•

No.19 Gong Ping Road, Hongkou District, Shanghai, China 200086

Reviews from Guests

4.0/5

4,536

Reviews

from real guests

fdonea

My wife and I stayed three nights at Banyan Tree Shanghai on the Bund, spending our first night in an upgraded room before moving to the Riverside Suite for the remaining two nights. Our stay began on a wonderful note. The gentleman who checked us in was warm, welcoming and generously upgraded us for our first night, which was a thoughtful gesture and set a positive tone for our stay. The Riverside Suite itself was spacious, elegant and very comfortable, with Banyan Tree's signature contemporary style and luxurious bathroom. One point worth noting is that, despite its name, the Riverside Suite does not directly overlook the Huangpu River. The main view faces neighbouring office buildings, with the river visible from a side window. The suite was still enjoyable, but guests expecting a full riverfront panorama may wish to be aware of this. Our subsequent interactions with the front desk were more mixed. When we returned the following day to move into the Riverside Suite, the reception staff appeared more focused on introducing chargeable upgrades and listing the prices of various add-on services than on welcoming us back or ensuring our room transition was smooth. While I understand that promoting hotel offerings is part of the role, the interaction felt more sales-oriented than guest-oriented. In addition, although we had Executive Lounge privileges, some staff needed to verify the associated benefits before assisting us. Everyone remained courteous and professional throughout our stay, but the overall experience felt more transactional than personalised. Overall, Banyan Tree offers a refined and comfortable luxury experience in a peaceful setting. The rooms and facilities are excellent, but a warmer, more intuitive approach to hospitality would better match the high standards expected of a luxury hotel. I would happily return for the beautiful accommodation and relaxing atmosphere, particularly if seeking a quieter stay away from the busiest parts of the city.

AnnualDegree99

Location: I found the location perfect; slightly removed from the hubbub of the Bund, but close enough that I didn't feel like I was in the middle of nowhere. The ferry station is nearby, which is a plus. Atmosphere: As soon as you step in, it has spa vibes. Definitely a nice calming, mildly romantic atmosphere here. Rooms: Love that all the rooms are river facing, although lower floors and lower numbered rooms (xx01-xx06 ish) don't get quite the best view. I was in a Bund view room on the top floor, and the feeling of soaking in the tub at night while admiring the Bund lighting is something I miss dearly. Room size was very spacious, and the room was anointed with all the expected niceties such as a coffee machine, bluetooth speaker, double vanities, super nice bay window/sofa. Soap and shampoo were the big, fixed-to-the-wall kind; never been a fan of those and never will be. Note: While I didn't have any issues with noise during my stay, a family moved into the suite next door while I was packing for checkout, and the noise was certainly leaking in. If I had been staying another night, and been subjected to such noise, I would be mighty displeased. Dining: Didn't really eat much at the restaurants, but breakfast was solid. Not the most expansive selection for sure, but what was there was very good. Service: Staff were all extremely friendly and seemed to be happy to be there. I love the turn down service which comes with tea and peach juice every night (the tea in particular was very nice!). There were no weird smells or icky spots in the room or the corridors/common areas. Staff do a very good job of keeping the property in good shape, despite it being slightly older. Only maintenance issue I could speak of was that the windows were slightly dirty, but they were being cleaned right as I was staying there, so it seems the hotel is aware of this. Value: Expensive for sure, but for the kind of location and view in a big city, I think it is definitely worth it. Will be happy to return here on my next trip to Shanghai.

206niparats

I stayed in the Romantic Oasis Room with Relaxation Pool and Bund View. Unfortunately, my experience did not live up to the expectations created by the hotel’s photos and pricing. The room photos show The Bund prominently centered in the view. In reality, the Bund is not visible from the center of the room. To see it, you need to move all the way to the far-right side of the window. Considering the premium price paid specifically for the view, this was quite disappointing. The room itself felt rather dated and noticeably humid, likely due to the small indoor relaxation pool. While the overall view is still beautiful, the room was not as impressive as expected for a luxury hotel in this price range. What disappointed me most was the arrival experience. My reservation stated a 3:00 PM check-in, but my room was not ready until 4:00 PM. More surprisingly, no staff member escorted me to the room or explained any of the room features. This is the first time I have experienced such a lack of service at a five-star hotel, especially at this price point. On a positive note, the rooftop bar and restaurant were excellent. The service was attentive, the cocktails were great, and the view was absolutely stunning. It was one of the highlights of my stay. After I raised my concerns regarding the delayed check-in and room experience, the front desk did offer a late check-out until 2:00 PM as compensation, which I appreciated. However, while the gesture was welcome, it did not fully make up for the disappointment. Overall, the hotel has a fantastic location and beautiful views, but the room presentation and service fell short of the standards I expected from a luxury hotel

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Children's books and toys

Wi-Fi in public areas

Garden

Ironing Service

Massage

Daily Housekeeping

Japanese Spoken

Swimming pool

Fax/Photocopying

Ticket Service

Tours

Breakfast in the Room

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

Hand sanitizer

Hot water linen and laundry washing

Protective screens in common areas

Staff trained in safety protocol

BBQ Facilities

German Spoken

Dutch Spoken

Restaurant

Room service [24-hour]

Air conditioning in public area

Finnish Spoken

Special Diet Meals (upon request)

Currency Exchange

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Hindi Spoken

Invoice provided

Laundry

Postal service

Smoke-free property

Terrace

Hungarian Spoken

Babysitting/Child Services

Latvian Spoken

Business Center

Game Room

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Karaoke

Entertainment Staff

Valet Parking

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Children's books and toys

Wi-Fi in public areas

Garden

Ironing Service

Massage

Daily Housekeeping

Japanese Spoken

Swimming pool

Nearby Location

Shanghai Ocean Aquarium

1.13 km

Lujiazui Golf Club

1.19 km

Wanshang Flower and Bird Market (Zhoujiazui Road)

1.35 km

Shanghai Jewish Refugees Museum

527 m

Shanghai Hospital of Integrated Traditional Chinese and Western Medicine

910 m

Shanghai Port International Cruise Terminal

1.01 km

Oriental Pearl TV Tower

1.33 km

The Sacred Heart Church, Catholic Diocese of Shanghai

1.41 km

Shanghai History Museum

1.44 km

Yandong Liyang Road Agricultural Trade Market

1.44 km

Shanghai East International Medical Center

1.46 km

1933 Old Millfun

1.51 km

Shanghai IFC Mall

1.53 km

Consulate General of the Republic of Uzbekistan in Shanghai

1.59 km

Thai Trade Center, Commercial Section, Royal Thai Consulate-General in Shanghai

2.27 km

10 Available Room Types

Bund Suite

123 Square Meter

Non-smoking

Sleep comfort items

Soundproof

Laptop workspace

Window

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Hot Tub

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Toilet

Toiletries

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Daily newspaper

Banyan Suite

307 Square Meter

Non-smoking

Sleep comfort items

Soundproof

Laptop workspace

Window

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Hot Tub

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Toilet

Toiletries

Slippers

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Daily newspaper

Panorama Bund Retreat - King Bed Room

Non-smoking

Sleep comfort items

Soundproof

Laptop workspace

Window

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Hot Tub

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Toilet

Toiletries

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Daily newspaper

Romantic Oasis with Relaxation Pool

66 Square Meter

Non-smoking

Sleep comfort items

Soundproof

Laptop workspace

Window

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Hot Tub

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Toilet

Toiletries

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Daily newspaper

Grand Riverside Suite

146 Square Meter

Non-smoking

Sleep comfort items

Soundproof

Laptop workspace

Window

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Hot Tub

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Toilet

Toiletries

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Daily newspaper

Hotel Details

AI Summary

Banyan Tree Shanghai On The Bund Property Details

Experience unparalleled luxury at the 5-star Banyan Tree Shanghai On The Bund, an exquisite accommodation offering breathtaking views in the vibrant city of Shanghai, China. This sophisticated hotel provides an ideal escape with its serene atmosphere and prime location along the iconic Bund, promising a memorable stay for discerning travelers in Shanghai.

Services & Amenities

Guests at Banyan Tree Shanghai On The Bund can enjoy a wide array of facilities including complimentary Wi-Fi, a refreshing swimming pool, a fully equipped fitness center, and a tranquil spa with massage services and a sauna. The hotel also features a kids' club with children's books and toys, a serene garden, and convenient services such as daily housekeeping, laundry service, ticket service, tour service, and breakfast in room. Multilingual staff speaking English, Mandarin, and Japanese are available to assist guests.

About the Property Brand

Banyan Tree Shanghai On The Bund is part of the esteemed Banyan Tree Hotels & Resorts group, a leading international operator and developer of premium resorts, hotels, and spas. Known for its luxurious, eco-friendly properties that offer a sanctuary for the senses, the brand focuses on providing exceptional experiences and sustainable tourism across its global portfolio.

Location and Transportation

Located at No. 19 Gongping Road, Hongkou, Shanghai, China, Banyan Tree Shanghai On The Bund offers a prestigious address with convenient access to the city's highlights. Its prime position on The Bund makes it easily accessible via major road networks in Shanghai, connecting travelers to key areas and attractions throughout the city. Taxis and ride-sharing services are readily available for transport to and from the hotel.

Facilities Details

Pool and Spa

Fitness Center

Hot Tub

Massage

Sauna

Spa

Parking and Transportation

Airport Shuttle (free)

Valet Parking

Food & Drink

Breakfast in the Room

Bar

BBQ Facilities

Buffet-Style Restaurant

Restaurant

Room service [24-hour]

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

24-Hour Front Desk

Entertainment and Family Services

Children's books and toys

Kids club

Air conditioning in public area

Invoice provided

Postal service

Smoke-free property

Babysitting/Child Services

Family/child friendly

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Business Center

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Terrace

Game Room

Cleaning Services

Ironing Service

Daily Housekeeping

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

Hand sanitizer

Hot water linen and laundry washing

Protective screens in common areas

Staff trained in safety protocol

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Japanese Spoken

German Spoken

Dutch Spoken

Finnish Spoken

Hebrew Spoken

Hindi Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Swimming pool

Tours

Elevator

Facilities for Disabled Guests

Air Conditioning

Heating

Designated Smoking Area

Family Rooms

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [on-site]

Frequently Asked Questions About Banyan Tree Shanghai On The Bund

AI Summary

1. Is Wi-Fi available at Banyan Tree Shanghai On The Bund?

Yes, complimentary Wi-Fi is available throughout Banyan Tree Shanghai On The Bund, including in public areas.

2. Does Banyan Tree Shanghai On The Bund have a swimming pool?

Yes, Banyan Tree Shanghai On The Bund features a swimming pool for guests to enjoy.

3. Are spa services offered at this hotel?

Yes, guests can indulge in spa services, including massages and a sauna, at Banyan Tree Shanghai On The Bund.

4. Is there a fitness center at Banyan Tree Shanghai On The Bund?

Yes, the hotel provides a fitness center for guests who wish to work out.

5. Does the hotel provide a kids' club?

Yes, Banyan Tree Shanghai On The Bund offers a kids' club with children's books and toys.

6. What languages do the staff speak at Banyan Tree Shanghai On The Bund?

Staff at Banyan Tree Shanghai On The Bund are proficient in English, Mandarin, and Japanese.

7. Is daily housekeeping provided?

Yes, daily housekeeping service is available for all guests at Banyan Tree Shanghai On The Bund.

8. Can I get breakfast served in my room?

Yes, Banyan Tree Shanghai On The Bund offers breakfast in room service for guests' convenience.