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Reviews from Guests

4.0/5

tripadvisor

498

Reviews

from real guests

MarcusL384

2

/

5

The room was just ok, weird layout but fine. The biggest problem was that clearly the walls are paper thin, I had a hard time to sleep since my neighbor was working late and I felt like was in his conference call. The fitness center is well equipped. Breakfast was good. The check in and check out were the worst I’ve seen in years. It took me literally almost 20 min to check out. They need to properly staff front desk and optimize this process.

CorradoR964

5

/

5

Great hotel in Shanghai, quite near Hongqiao airport. Rooms are wide, clean and comfortable. Service is kind and fast. I also ate a couple of times in the restaurants that are inside and they are a good choice if you are tired. Breakfast is really super

furymoo

2

/

5

Booked with my wife name on reservation with a confirmed night award upgrade certificate on one of the suite with lounge access, due to my flight cancellation I could not make it to the property for the 2 night stay. We completely understand the fact they're not able extend my Titanium benefit to guests on reservation . But the on site manager Natalie Zhou insisted on refusing the lounge access which should already be part of the suite room rate that we've paid for and confirmed from the certificate , this absolutely nothing has nothing to do with Titanium benefit. When we requested a housekeeping at night , the housekeeper on scene made unnecessary remark while requesting to make the bed she proceeded smirked on her face and said " why bother , you're going to sleep on it anyways for the night" outright in my wife's face. This is just absolutely horror for them to say this. Worst of all , during the check out , the manager Natalie Zhou cancelled my stay and moved / charges stay to my wife account , without my consent . I have booked and confirmed the room , I would think the account holder deserves the right to earn the stay credit and not to just cancelled the stay. We've stayed many marriott properties in China, this by far is the worst. The onsite manger contiunusly requesting that I need to call in while I stranded on remote destionation with cancelled flight. Just to be clear, before the arrival I have chatted the property numerious time that I have told them my wife will be checking in , and gave them the heads up prior to confirm her name both in english and chinese name on the reservation and not just random person.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Facilities for Disabled Guests

On-site accessible self parking

Wi-Fi in public areas

Ironing Service

Laptop/PC rental

Massage

Khmer Spoken

Pool facilities

Private bath

Daily Housekeeping

Japanese Spoken

Swimming pool

Fax/Photocopying

Tours

Water sports (non-motorized)

Anti-viral cleaning products

Body thermometer

Breakfast in the Room

Portuguese Spoken

Cashless payment service

Daily disinfection in common areas

First aid kit

Free face masks

Hand sanitizer

Convenience Store (on site)

Hot water linen and laundry washing

Korean Spoken

Physical distancing of at least 1 meter

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Sterilizing equipment

A la carte breakfast

Italian Spoken

VIP Room Facilities

Alternative meal arrangement

French Spoken

BBQ Facilities

Shops (on site)

German Spoken

Romanian Spoken

Chinese cuisine in restaurant

Russian Spoken

Dutch Spoken

Arabic Spoken

Fruits/snacks

Grocery Deliveries

Shoeshine

Azerbaijani Spoken

Bulgarian Spoken

Catalan Spoken

Czech Spoken

Restaurant

Room Service

Danish Spoken

Snack Bar

Greek Spoken

Vending machine

Western breakfast

Air conditioning in public area

Slovak Spoken

Special Diet Meals (upon request)

Hebrew Spoken

Dry Cleaning

Elevator

Croatian Spoken

Heating in public area

Slovenian Spoken

Invoice provided

Laundry

Lao Spoken

Meeting stationery

On-site event hosting

Outdoor venue for special events

Projector/LED display

Lithuanian Spoken

Smoke-free property

Wi-Fi for special events

Hungarian Spoken

Kids cutlery

Latvian Spoken

Kids shampoo

Kids toothbrush

Game Room

Library

Hair/Beauty Salon

Duplex room

Filming locations

Nightclub/DJ

24-Hour Front Desk

Hotel chain

Non-smoking Rooms

Proposal spot

Room decorations

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Soundproof Rooms

Car park [free of charge]

Car park [on-site]

Malay Spoken

Norwegian Spoken

Karaoke

Entertainment Staff

Nearby Location

Huading Community Old Age Activity Room

Huading Community Old Age Activity Room

2.13 km

Shanghai East Asia Sports and Culture Center

Shanghai East Asia Sports and Culture Center

2.56 km

Grand Gateway 66

Grand Gateway 66

3.81 km

Shanghai Normal University

Shanghai Normal University

397 m

Shanghai Eighth People's Hospital

Shanghai Eighth People's Hospital

1.39 km

Shanghai Sixth People's Hospital

Shanghai Sixth People's Hospital

1.60 km

East China University of Science and Technology

East China University of Science and Technology

2.57 km

Jinjiang Action Park

Jinjiang Action Park

2.73 km

Bawanren Gymnasium Badminton Court

Bawanren Gymnasium Badminton Court

2.90 km

Shanghai Longhua Airport

Shanghai Longhua Airport

3.38 km

St. Ignatius Cathedral (Xujiahui Cathedral)

St. Ignatius Cathedral (Xujiahui Cathedral)

3.43 km

St. Ignatius Cathedral (East Gate)

St. Ignatius Cathedral (East Gate)

3.44 km

Metro-City

Metro-City

3.82 km

Shanghai Sculpture Space

Shanghai Sculpture Space

3.99 km

Minsheng Art Museum

Minsheng Art Museum

4.01 km

10 Available Room Types

Club lounge access, 3 Bedroom Presidential Suite
Club lounge access, 3 Bedroom Presidential Suite
Club lounge access, 3 Bedroom Presidential Suite

Club lounge access, 3 Bedroom Presidential Suite

room-size-icon

280 Square Meter

Close-caption TV

Close-caption TV

Lever handle on door

Lever handle on door

Self-closing door

Self-closing door

Visual alarm

Visual alarm

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Scale

Scale

Towels

Towels

Free Wifi

Free Wifi

Radio

Radio

Cable Channels

Cable Channels

Air Conditioning

Air Conditioning

Slippers

Slippers

Minibar

Minibar

Carpeted

Carpeted

Desk

Desk

Window

Window

Openable window

Openable window

Wardrobe/Closet

Wardrobe/Closet

Dressing room

Dressing room

Exterior corridor

Exterior corridor

Safe

Safe

Fitness club privileges

Fitness club privileges

Club lounge access, Guest room, 1 King, High floor
Club lounge access, Guest room, 1 King, High floor
Club lounge access, Guest room, 1 King, High floor

Club lounge access, Guest room, 1 King, High floor

room-size-icon

37 Square Meter

Premier
Premier
Premier

Premier

room-size-icon

37 Square Meter

Club 2 Double Room
Club 2 Double Room
Club 2 Double Room

Club 2 Double Room

room-size-icon

37 Square Meter

Guest room, 2 Double, High floor
Guest room, 2 Double, High floor
Guest room, 2 Double, High floor

Guest room, 2 Double, High floor

room-size-icon

37 Square Meter

Hotel Details

generate-AIAI Summary

Renaissance Shanghai Caohejing Hotel Property Details

Experience luxury at Renaissance Shanghai Caohejing Hotel, a 5-star property situated in the bustling Caohejing High-Tech Park in Xuhui, Shanghai. This sophisticated hotel offers a blend of comfort and convenience, ideal for both business and leisure travelers seeking premium accommodation in the city.


Services & Amenities

Guests at Renaissance Shanghai Caohejing Hotel can enjoy a wide array of facilities and services, including Free Wi-Fi, multilingual staff (English, Mandarin, Khmer), and internet access throughout common areas. The hotel also features disabled facilities, disabled parking (self-service), a kids' club, a fitness center, ironing service, laptop/computer rental service, massage, private bathrooms, swimming pool facilities, a spa, and daily housekeeping.


About the Property Brand

Renaissance Hotels, part of Marriott International, is an upscale lifestyle brand renowned for its distinctive design, vibrant atmosphere, and focus on helping guests discover the local area. Renaissance Shanghai Caohejing Hotel embodies this philosophy, offering a sophisticated stay with a touch of local charm and exploration.


Location and Transportation

Renaissance Shanghai Caohejing Hotel is conveniently located at 397 Tianlin Road within the Caohejing High-Tech Park in the Xuhui district of Shanghai, China. This area is a prominent hub for business and technology. Travelers can reach the hotel via private transportation, using major roads within Xuhui, or by utilizing public transport options that serve the Caohejing area.


Facilities Details

Pool and Spa

Fitness Center

Massage

Spa

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Breakfast in the Room

A la carte breakfast

Alternative meal arrangement

Bar

BBQ Facilities

Buffet-Style Restaurant

Chinese cuisine in restaurant

Fruits/snacks

Grocery Deliveries

Restaurant

Room Service

Snack Bar

Vending machine

Western breakfast

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Kids club

Air conditioning in public area

Heating in public area

Invoice provided

Meeting stationery

On-site event hosting

Outdoor venue for special events

Projector/LED display

Smoke-free property

Wi-Fi for special events

Family/child friendly

Kids cutlery

Kids shampoo

Kids toothbrush

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Convenience Store (on site)

Shops (on site)

Hair/Beauty Salon

Common Areas

Game Room

Library

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in common areas

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Sterilizing equipment

Shoeshine

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Khmer Spoken

Japanese Spoken

Portuguese Spoken

Korean Spoken

Italian Spoken

French Spoken

German Spoken

Romanian Spoken

Russian Spoken

Dutch Spoken

Arabic Spoken

Azerbaijani Spoken

Bulgarian Spoken

Catalan Spoken

Czech Spoken

Danish Spoken

Greek Spoken

Slovak Spoken

Hebrew Spoken

Croatian Spoken

Slovenian Spoken

Lao Spoken

Lithuanian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Malay Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Facilities for Disabled Guests

On-site accessible self parking

Laptop/PC rental

Pool facilities

Private bath

Swimming pool

Tours

Water sports (non-motorized)

VIP Room Facilities

Elevator

Designated Smoking Area

Family Rooms

Duplex room

Filming locations

Hotel chain

Non-smoking Rooms

Proposal spot

Room decorations

Security [24-hour]

Soundproof Rooms

Car park [free of charge]

Car park [on-site]

Frequently Asked Questions About Renaissance Shanghai Caohejing Hotel

generate-AIAI Summary

1. Is Wi-Fi available at Renaissance Shanghai Caohejing Hotel?

Yes, Free Wi-Fi and Wi-Fi in common areas are available for guests at Renaissance Shanghai Caohejing Hotel.

2. Does Renaissance Shanghai Caohejing Hotel offer parking facilities?

Yes, disabled parking (self-service) is available for guests at Renaissance Shanghai Caohejing Hotel.

3. Are there amenities for families with children at this hotel?

Yes, Renaissance Shanghai Caohejing Hotel features a kids' club for younger guests.

4. Does Renaissance Shanghai Caohejing Hotel have a fitness center?

Yes, guests can use the fitness center / gym at Renaissance Shanghai Caohejing Hotel.

5. Is a spa available at Renaissance Shanghai Caohejing Hotel?

Yes, Renaissance Shanghai Caohejing Hotel offers a spa for relaxation.

6. Can guests get a massage at Renaissance Shanghai Caohejing Hotel?

Yes, massage services are available at Renaissance Shanghai Caohejing Hotel.

7. What languages do the staff speak at Renaissance Shanghai Caohejing Hotel?

The staff at Renaissance Shanghai Caohejing Hotel speaks English, Mandarin, and Khmer.

8. Are there facilities for guests with disabilities?

Yes, Renaissance Shanghai Caohejing Hotel provides disabled facilities and disabled parking.

9. Is there a swimming pool at Renaissance Shanghai Caohejing Hotel?

Yes, swimming pool facilities are available for guests.

10. Does Renaissance Shanghai Caohejing Hotel provide daily housekeeping?

Yes, daily cleaning services are offered at Renaissance Shanghai Caohejing Hotel.