Hope Hotel Shanghai

The hotel location is very good, close to subway station and many very good and inexpensive restaurants nearby (if you like to eat real Chinese foods). The room we stayed are good, but some improvement do noticed, for example, show head needs to change, show door is leaking, etc. The big issue we had was billing, when we booked through TripAdvisor, they already charged the first night through (Elong Travel Beijing). By the time we arrived the hotel, they required to pay the whole stay (including the first night that already charged) in cash during the check-in process. As for the first night that already charged, they claimed it will return through the original channel. So, we assume that Elong Travel Beijing (or TripAdvisor) will refund the first night, but we are still waiting. The hotel do accept credit card issued from China, but not credit card from the U.S., so, be prepare to bring enough Chinese cash before check-in the hotel.

Hotel lobby and public spaces are nice, but rooms are in need of upgrading. Carpets are dirty, furniture are dirty, bathroom tiles have stains, ceiling in bathroom is in need of fixing etc. Water bolier in room with teabags, but no instant coffee… Breakfast ok although coffee was not their specialty… Location is good, service great, but rooms need serious renovations. I stayed here in connection with going for conference in Hangzhou. I had lunch and dinner in restaurant located at lobby floor- was ok. Limited knowledge of English in lobby and bell boy desk. Room was cold when I stayed there, air condition only blew cold air, no heating.

A decade overdue for an update. Filthy carpet. No cooling air con at night - I was told to open the windows! Not a good idea with the traffic noise and the pollution drifting in. Room service dinner only available from 1730 to 2030 - today at 1730 I was told "sorry, but we are too busy for room service, go to the restaurant!". Room service menu is pathetic, only 4 Western dishes. Only about 6 TV channels, none in English!