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Reviews from Guests

4.0/5

tripadvisor

2,407

Reviews

from real guests

fremanp2020

5

/

5

John was my server at the club lounge during my stay. Although he's new he knows how to take care of guest. John and his team have done an excellent job at provide an excellent service. Definitely coming back. Thank you John.

Zguo

2

/

5

I stayed at this hotel for 2 nights and had a very bad experience at check in service. The lady who handled our check in was very unprofessional and unfriendly. Although I am a Titanium Elite member and a Lifetime Platinum member, our room was not upgraded even though there were better rooms available at that time. I was fine that our room was not upgraded. However, I was very disappointed that she also refused to offer a room at higher floors. I did not feel she treated us with positive attitude. In contrast, she was rude and made us felt we were not welcome. I totally agree with one Marriott Bonvoy member who wrote the review indicating extremely poor check in service on hotel official page 2 weeks ago. Indeed, check in service doesn’t not meet JW Marriott standards and staff at check in service lack of professional training.

samlO2935WF

5

/

5

Great location. 10-15 mins walk to Nanjing Rd. Club lounge is a bit on the small side but service was good. Enjoyed our stay. Had a great view of the skyscrapers from our suite. hand written notes with fruits and cookies in our suite. It is not a new hotel but still a 5 star hotel.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Facilities for Disabled Guests

On-site accessible self parking

Wi-Fi in public areas

Ironing Service

Pool with view

Daily Housekeeping

Japanese Spoken

Swimming pool

Fax/Photocopying

Swimming pool [outdoor]

Tours

Anti-viral cleaning products

Body thermometer

Breakfast in the Room

Cashless payment service

Daily disinfection in common areas

Doctor/nurse on call

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Convenience Store (on site)

Hot water linen and laundry washing

Korean Spoken

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Alternative meal arrangement

German Spoken

Dutch Spoken

Grocery Deliveries

Shoeshine

Restaurant

Room service [24-hour]

Snack Bar

Air conditioning in public area

Cash withdrawal

Special Diet Meals (upon request)

Contactless check-in/out

Currency Exchange

Dry Cleaning

Elevator

Heating in public area

Invoice provided

Laundry

Lockers

Smoke-free property

Terrace

Hungarian Spoken

Latvian Spoken

Game Room

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Soundproof Rooms

Car park [on-site]

Norwegian Spoken

Nearby Location

People's Park Amusement Park

People's Park Amusement Park

259 m

People's Park

People's Park

269 m

Fengyang Road Vegetable Market

Fengyang Road Vegetable Market

282 m

Shanghai History Museum

Shanghai History Museum

126 m

Museum of Contemporary Art Shanghai

Museum of Contemporary Art Shanghai

242 m

Shanghai Changzheng Hospital

Shanghai Changzheng Hospital

314 m

New World North Gate

New World North Gate

451 m

Shanghai DMC Shopping Center

Shanghai DMC Shopping Center

472 m

Nanjing Road Pedestrian Street

Nanjing Road Pedestrian Street

519 m

Shanghai Christian Church Moore Memorial Church (Mu'en Church)

Shanghai Christian Church Moore Memorial Church (Mu'en Church)

537 m

Peking University

Peking University

550 m

Jing'an Sculpture Park

Jing'an Sculpture Park

653 m

Visa Office, Consulate of the Kingdom of Nepal in Shanghai

Visa Office, Consulate of the Kingdom of Nepal in Shanghai

815 m

St. Theresa's Catholic Church, Datian Road

St. Theresa's Catholic Church, Datian Road

886 m

Royal Thai Consulate-General, Shanghai

Royal Thai Consulate-General, Shanghai

1.08 km

10 Available Room Types

Guest room, 1 King, Skyline view, Corner room
Guest room, 1 King, Skyline view, Corner room
Guest room, 1 King, Skyline view, Corner room

Guest room, 1 King, Skyline view, Corner room

room-size-icon

42 Square Meter

Lever handle on door

Lever handle on door

Self-closing door

Self-closing door

Electric Kettle

Electric Kettle

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Scale

Scale

Towels

Towels

Walk-in shower

Walk-in shower

Whirlpool bathtub

Whirlpool bathtub

DVD/CD player

DVD/CD player

Free Wifi

Free Wifi

Mobile hotspot device

Mobile hotspot device

Radio

Radio

Cable Channels

Cable Channels

Streaming service like Netflix

Streaming service like Netflix

Telephone

Telephone

Air Conditioning

Air Conditioning

Concierge

Concierge

Heating

Heating

Linens

Linens

Pajamas

Pajamas

Slippers

Slippers

Socket near the bed

Socket near the bed

Soundproof

Soundproof

Tea/Coffee Maker

Tea/Coffee Maker

Complimentary tea

Complimentary tea

Free bottled water

Free bottled water

Minibar

Minibar

Refrigerator

Refrigerator

Carpeted

Carpeted

Desk

Desk

High floor

High floor

Sitting Area

Sitting Area

Sofa

Sofa

Trash cans

Trash cans

Window

Window

Wardrobe/Closet

Wardrobe/Closet

Clothes dryer

Clothes dryer

Clothes Rack

Clothes Rack

Dressing room

Dressing room

Ironing Facilities

Ironing Facilities

Accessible by elevator

Accessible by elevator

Accessible by stairs

Accessible by stairs

Fire extinguisher

Fire extinguisher

Individual air conditioning

Individual air conditioning

Safe

Safe

Locker

Locker

Safety/security feature

Safety/security feature

Smoke detector

Smoke detector

Guest room, 2 Twin, Park view
Guest room, 2 Twin, Park view
Guest room, 2 Twin, Park view

Guest room, 2 Twin, Park view

room-size-icon

38 Square Meter

Executive level, 1 Bedroom Presidential Suite, 1 King
Executive level, 1 Bedroom Presidential Suite, 1 King
Executive level, 1 Bedroom Presidential Suite, 1 King

Executive level, 1 Bedroom Presidential Suite, 1 King

room-size-icon

158 Square Meter

Executive level, Guest room, 2 Twin, Skyline view
Executive level, Guest room, 2 Twin, Skyline view
Executive level, Guest room, 2 Twin, Skyline view

Executive level, Guest room, 2 Twin, Skyline view

room-size-icon

38 Square Meter

Executive City View
Executive City View
Executive City View

Executive City View

room-size-icon

25 Square Meter

Hotel Details

generate-AIAI Summary

JW Marriott Hotel Shanghai at Tomorrow Square Property Details

JW Marriott Hotel Shanghai at Tomorrow Square offers a luxurious 5-star hotel experience in the heart of Shanghai. Located on the iconic Nanjing West Road in the Huangpu district, this upscale property is part of Tomorrow Square, providing guests with a sophisticated atmosphere and convenient access to the city's vibrant attractions and shopping destinations.


Services & Amenities

JW Marriott Hotel Shanghai at Tomorrow Square provides an array of facilities designed for comfort and convenience. Guests can enjoy complimentary Wi-Fi, access to a fitness center, sauna, and a swimming pool, including one with a view. Other amenities include a hot tub, kids club, daily housekeeping, ironing service, and fax/photocopying services. The hotel also features facilities for disabled guests and offers disabled parking, with staff speaking English, Mandarin, and Japanese.


About the Property Brand

JW Marriott Hotel Shanghai at Tomorrow Square belongs to the prestigious JW Marriott brand, a luxury segment of Marriott International. Known for its sophisticated design, impeccable service, and refined atmosphere, JW Marriott properties cater to discerning travelers seeking an elevated stay experience.


Location and Transportation

JW Marriott Hotel Shanghai at Tomorrow Square is strategically located at 399 Nanjing West Road in the vibrant Huangpu district of Shanghai, China. This central location places guests near key city attractions and business hubs. The hotel is easily accessible via Shanghai's extensive metro system, with stations often located along Nanjing West Road. For those traveling by private vehicle, the hotel is situated in a prominent area within Tomorrow Square, making it a recognizable landmark.


Facilities Details

Pool and Spa

Fitness Center

Hot Tub

Sauna

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Breakfast in the Room

Alternative meal arrangement

Bar

Buffet-Style Restaurant

Grocery Deliveries

Restaurant

Room service [24-hour]

Snack Bar

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Currency Exchange

Lockers

24-Hour Front Desk

Entertainment and Family Services

Kids club

Air conditioning in public area

Cash withdrawal

Contactless check-in/out

Heating in public area

Invoice provided

Smoke-free property

Family/child friendly

Nightclub/DJ

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Convenience Store (on site)

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Terrace

Game Room

Library

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in common areas

Doctor/nurse on call

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Shoeshine

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Japanese Spoken

Korean Spoken

German Spoken

Dutch Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Facilities for Disabled Guests

On-site accessible self parking

Pool with view

Swimming pool

Swimming pool [outdoor]

Tours

Elevator

Designated Smoking Area

Air Conditioning

Family Rooms

Non-smoking Rooms

Security [24-hour]

Soundproof Rooms

Car park [on-site]

Frequently Asked Questions About JW Marriott Hotel Shanghai at Tomorrow Square

generate-AIAI Summary

1. Does JW Marriott Hotel Shanghai at Tomorrow Square offer free Wi-Fi?

Yes, the hotel provides free Wi-Fi for guests.

2. What languages do the staff speak at JW Marriott Hotel Shanghai at Tomorrow Square?

The staff are fluent in English, Chinese (Mandarin), and Japanese.

3. Are there facilities for disabled guests at JW Marriott Hotel Shanghai at Tomorrow Square?

Yes, the hotel offers facilities specifically designed for disabled guests.

4. Is parking available for guests with disabilities at JW Marriott Hotel Shanghai at Tomorrow Square?

Yes, disabled parking (self-service) is available at the hotel.

5. Does JW Marriott Hotel Shanghai at Tomorrow Square have a swimming pool?

Yes, the hotel features a swimming pool, including one with a view.

6. Is there a fitness center at JW Marriott Hotel Shanghai at Tomorrow Square?

Yes, guests can use the fitness center at the hotel.

7. Does JW Marriott Hotel Shanghai at Tomorrow Square offer a kids club?

Yes, a kids club is available for younger guests.

8. Is daily housekeeping provided at JW Marriott Hotel Shanghai at Tomorrow Square?

Yes, the hotel offers daily housekeeping services.

9. What leisure facilities are available at JW Marriott Hotel Shanghai at Tomorrow Square?

Guests can enjoy a hot tub/jacuzzi, sauna, and swimming pool with a view.