Pullman Skyway

We stay here everytime we’re in Shanghai! The staff is very professional and helpful, the rooms are spacious and clean. We‘ll be coming back for sure. Special thank you to Evelyn for all the help and support she provided us & our baby during our stay, she’s amazing!

This was my second stay at a Pullman hotel in Shanghai, after previously staying at another Pullman property in the city. Unfortunately, I experienced an overcharge during checkout at both stays. This time, I was charged for minibar items that I had never used. What was particularly concerning was that all the other charges on my bill were listed in English, while the minibar charge was listed only in Chinese. I had to use a translation app just to understand what I was being charged for. When I pointed out that I had not used the minibar, the hotel immediately removed the charge. I appreciate that they corrected the bill promptly, but this does not change the fact that an incorrect charge was initially added to my bill. If I had not carefully checked the invoice and translated the Chinese description, I could easily have paid the charge without realizing it. What makes this especially disappointing is that this is now the **second time I have experienced an overcharge at a Pullman hotel in Shanghai**. For an international hotel brand like Pullman, I would expect much greater accuracy and transparency when it comes to billing. I strongly recommend checking your final bill carefully before checking out.

The environment is beautiful, the service is very good, the rooms are bright, the restaurants are rich and delicious.