Renaissance Shanghai Caohejing

The room was just ok, weird layout but fine. The biggest problem was that clearly the walls are paper thin, I had a hard time to sleep since my neighbor was working late and I felt like was in his conference call. The fitness center is well equipped. Breakfast was good. The check in and check out were the worst I’ve seen in years. It took me literally almost 20 min to check out. They need to properly staff front desk and optimize this process.

Great hotel in Shanghai, quite near Hongqiao airport. Rooms are wide, clean and comfortable. Service is kind and fast. I also ate a couple of times in the restaurants that are inside and they are a good choice if you are tired. Breakfast is really super

Booked with my wife name on reservation with a confirmed night award upgrade certificate on one of the suite with lounge access, due to my flight cancellation I could not make it to the property for the 2 night stay. We completely understand the fact they're not able extend my Titanium benefit to guests on reservation . But the on site manager Natalie Zhou insisted on refusing the lounge access which should already be part of the suite room rate that we've paid for and confirmed from the certificate , this absolutely nothing has nothing to do with Titanium benefit. When we requested a housekeeping at night , the housekeeper on scene made unnecessary remark while requesting to make the bed she proceeded smirked on her face and said " why bother , you're going to sleep on it anyways for the night" outright in my wife's face. This is just absolutely horror for them to say this. Worst of all , during the check out , the manager Natalie Zhou cancelled my stay and moved / charges stay to my wife account , without my consent . I have booked and confirmed the room , I would think the account holder deserves the right to earn the stay credit and not to just cancelled the stay. We've stayed many marriott properties in China, this by far is the worst. The onsite manger contiunusly requesting that I need to call in while I stranded on remote destionation with cancelled flight. Just to be clear, before the arrival I have chatted the property numerious time that I have told them my wife will be checking in , and gave them the heads up prior to confirm her name both in english and chinese name on the reservation and not just random person.