Crowne Plaza Chengdu City Center

4.0 / 5

•

31 Zongfu Street, Sichuan, Chengdu, Jinjiang, Luomash, China, 610016

Reviews from Guests

4.0/5

4,546

Reviews

from real guests

ndggirl

We much enjoyed our recent stay of several nights at the Crowne Plaza Centre City Chengdu. As platinum IHG members we were upgrade to a one bedroom suite; it had a very nice living room with tv etc plus a good sized bedroom, 2 bathrooms, one with a bath tub, etc. The rooms are not the most modern but nonetheless comfortable & well appointed. Location of the hotel is great, in the central city near lots of great shopping and restaurants. Breakfast buffet is copious though not amazing for my tastes. We took advantage of our lounge privilèges and went to the 21st floor each night for wine/cocktails/beer and small snacks. I’d return here on my next visit to the fabulous city of Chengdu!

eileent3821

As a Platinum member, my room was upgraded to a 1 bedroom and that was highly appreciated by me. Although the hotel is old but the rooms were spacious, clean, and well-maintained, offering a comfortable and relaxing environment after a long day out. The bed was especially comfortable, ensuring a great night’s sleep. The hotel’s location is excellent—right in the heart of the city, with easy access to shopping areas, restaurants, and major attractions, making it incredibly convenient for both leisure and business travellers. It's quite close to Chunxi Road and Taikoo Li, just use the overhead bridge outside the hotel which was very convenient. The front office and concierge team delivers outstanding customer service, consistently going the extra mile to assist with every need. There is also a fruit outlet and a convenience store at the lobby. There were, however, a couple of issues during my stay, particularly with housekeeping and the café: Housekeeping: The service lacked consistency and clear standard procedures. Basic items were often overlooked, including the proper replenishment of mineral water, which became quite inconvenient. Café: During breakfast one morning, a dish labelled as Singapore Bak Kut Teh was served, but unfortunately, it did not resemble the authentic taste at all. I suggested to the staff that the chef reconsider using “Singapore” in the name, as it may be misleading. Chef Jim did apologize for that and said he would do his best to improvise on the recipe. On another evening, after returning tired from Chongqing and feeling unwell, I went to the café for an early dinner. Despite there being only two occupied tables, I waited about 10 minutes before being informed that my order would take even longer due to those tables. Given the limited menu and the relatively quiet setting, the delay was unexpected and disappointing, especially under the circumstances. Overall, this hotel stands out for its exceptional customer service. Every staff member I encountered was attentive, considerate, and always ready to assist. Highly recommended for a smooth, comfortable stay and outstanding value for money.

Indranil2u

Hotel is at a great location for food and shopping. A shopaholic will be in heaven. The metro stations are a few minutes walk away though. The train station is a short didi ride away too. Rooms are clean and good sleep quality. Lots of food and convenience store options inside the hotel.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family Rooms

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Wi-Fi in public areas

Babysitting/Child Services

Garden

Ironing Service

Massage

Daily Housekeeping

Swimming pool

Fax/Photocopying

Ticket Service

Tours

Anti-viral cleaning products

Body thermometer

Breakfast in the Room

Portuguese Spoken

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Korean Spoken

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Sterilizing equipment

Alternative meal arrangement

Shops (on site)

German Spoken

Dutch Spoken

Restaurant

Room Service

Snack Bar

Vending machine

Air conditioning in public area

Cash withdrawal

Special Diet Meals (upon request)

Contactless check-in/out

Currency Exchange

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Hindi Spoken

Invoice provided

Laundry

Lockers

Postal service

Hungarian Spoken

Game Room

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [charges apply]

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Norwegian Spoken

Entertainment Staff

Valet Parking

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family Rooms

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Wi-Fi in public areas

Babysitting/Child Services

Garden

Ironing Service

Massage

Daily Housekeeping

Swimming pool

Fax/Photocopying

Ticket Service

Tours

Nearby Location

Wangfujing Department Store (Zongfu Road)

247 m

Chengdu Sports Center (East Gate)

955 m

Chengdu Sports Center South Stadium

982 m

Sichuan Opera Museum

251 m

The One Shopping Mall

336 m

Christian Shangxiang Church

737 m

Chengdu Second People's Hospital

857 m

Qingshi Bridge Market

885 m

Wangshi Honeybee Garden

977 m

Enguang Church (East Gate)

992 m

Chengdu Sports Centre

1.08 km

Sichuan Science and Technology Museum

1.14 km

Republic of Singapore in Chengdu Consulate

1.16 km

Chengdu Mengzhuiwan Swimming Field

1.63 km

The Third People's Hospital of Chengdu

1.80 km

10 Available Room Types

1 King Premium Lounge Access

25 Square Meter

Non-smoking

Electric Kettle

Sleep comfort items

Iron

Laptop workspace

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Exterior corridor

Telephone

Desk

Internet [LAN]

Dining Table

Towels

Fold-up bed

Interconnecting Room(s) Available

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Clothes Rack

Wifi (Surcharge)

Free bottled water

Room service [24-hour]

2 Double Premium

30 Square Meter

Non-smoking

Electric Kettle

Sleep comfort items

Iron

Laptop workspace

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Exterior corridor

Telephone

Desk

Internet [LAN]

Dining Table

Towels

Fold-up bed

Interconnecting Room(s) Available

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Clothes Rack

Wifi (Surcharge)

Free bottled water

Room service [24-hour]

2 Double Premium Lounge Access

30 Square Meter

Non-smoking

Electric Kettle

Sleep comfort items

Iron

Laptop workspace

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Exterior corridor

Telephone

Desk

Internet [LAN]

Dining Table

Towels

Fold-up bed

Interconnecting Room(s) Available

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Clothes Rack

Wifi (Surcharge)

Free bottled water

Room service [24-hour]

2 Double Standard

Non-smoking

Electric Kettle

Sleep comfort items

Iron

Laptop workspace

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Exterior corridor

Telephone

Desk

Internet [LAN]

Dining Table

Towels

Fold-up bed

Interconnecting Room(s) Available

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Clothes Rack

Wifi (Surcharge)

Free bottled water

Room service [24-hour]

2 Double Standard Low Floor

30 Square Meter

Non-smoking

Electric Kettle

Sleep comfort items

Iron

Laptop workspace

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Exterior corridor

Telephone

Desk

Internet [LAN]

Dining Table

Towels

Fold-up bed

Interconnecting Room(s) Available

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Clothes Rack

Wifi (Surcharge)

Free bottled water

Room service [24-hour]

Hotel Details

AI Summary

Hotel Overview

Crowne Plaza Chengdu City Center is a 4-star hotel in Chengdu, China, offering a comfortable stay in the Jinjiang area. It features a city-center setting with practical amenities for both leisure and business travelers. Guests can enjoy facilities such as a pool, fitness center, spa, and garden, along with family-friendly services and multilingual support.

Facilities and Services

Crowne Plaza Chengdu City Center offers Free Wi-Fi, Internet, Wi-Fi in public areas, English-speaking staff, Mandarin-speaking staff, kids club, child care, fitness center, garden, ironing service, massage, spa, daily housekeeping, swimming pool, fax/photocopying service, ticket service, tour service, virus sanitizing products, body temperature check, room breakfast, and breakfast service.

About the Hotel Brand

Crowne Plaza is an international hotel brand under IHG Hotels & Resorts, known for upscale accommodations that serve business and leisure travelers in city destinations worldwide.

Location and Transportation

Crowne Plaza Chengdu City Center is located on Zhongfu Road in the Jinjiang area of Chengdu, Sichuan, China. The hotel sits in a central city neighborhood with access to local attractions and urban conveniences. Travelers can reach the property by road and use Chengdu’s city transport network for getting around the area.

Facilities Details

Pool and Spa

Fitness Center

Massage

Spa

Parking and Transportation

Airport Shuttle (free)

Valet Parking

Food & Drink

Breakfast in the Room

Alternative meal arrangement

Bar

Buffet-Style Restaurant

Restaurant

Room Service

Snack Bar

Vending machine

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

Lockers

24-Hour Front Desk

Entertainment and Family Services

Kids club

Babysitting/Child Services

Air conditioning in public area

Cash withdrawal

Contactless check-in/out

Invoice provided

Postal service

Nightclub/DJ

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Shops (on site)

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Game Room

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Sterilizing equipment

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Portuguese Spoken

Spanish Spoken

Korean Spoken

German Spoken

Dutch Spoken

Hebrew Spoken

Hindi Spoken

Hungarian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Swimming pool

Tours

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Heating

Family Rooms

Check-in [24-hour]

Non-smoking Rooms

Security [24-hour]

Car park [charges apply]

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Frequently Asked Questions About Crowne Plaza Chengdu City Center

AI Summary

1. Is Wi-Fi available at Crowne Plaza Chengdu City Center?

Yes, Free Wi-Fi is available.

2. Does Crowne Plaza Chengdu City Center have a swimming pool?

Yes, the hotel has a swimming pool.

3. Is there a fitness center at Crowne Plaza Chengdu City Center?

Yes, a fitness center is available.

4. Does Crowne Plaza Chengdu City Center have a spa?

Yes, the hotel offers a spa.

5. Are there family facilities at Crowne Plaza Chengdu City Center?

Yes, the hotel has a kids club and child care.

6. Does Crowne Plaza Chengdu City Center offer daily housekeeping?

Yes, daily housekeeping is provided.

7. Can guests book tours or tickets at Crowne Plaza Chengdu City Center?

Yes, the hotel offers tour service and ticket service.

8. Does Crowne Plaza Chengdu City Center have multilingual staff?

Yes, the staff speak English and Mandarin.