Forstar Hotel Renbei subbranch

Quiet and about 5 minutes walk to Metro. Good breakfast:eggs on toast, toast and jam and melon if you do not enjoy Chinese food in morning Bed comfortable, bathroom clean with good shower and staff helpful Wifi good. There is a desk manager with good English who was very helpful.

I had a love-hate affair with this hotel after my recent stay. The bad Most staffs were helpful and friendly, some were not. My reservation with Booking.com clearly states that breakfast is included in my stay but it was refuted by the duty manager and was asked to check with Booking.com directly. Really bad customer service from both the hotel and Booking.com For some reason, for the first few days of my stay, no breakfast were being served so I had to settle it outside at my own expense. Cigarette smells lingering in lifts and the corridor leading to my room. Only one English channel, CNN. Definitely not friendly towards English-speaking guests. Typical Chinese-style breakfast, limited selection with similar menu almost everyday. Check-out took longer than expected because a large group was checking in on that day. But the process could be improved by deploying each staff to handle different duties appropriately. There were some functions going on at the lobby, thus the situation then was quite chaotic. The good I actually like the location of this hotel. Away from the main road so you can be assured of a good night rest. The nearest metro station is just a 5 mins walk away so most tourist spots are very accessible. The room is huge and clean with most of the basic necessities like fridge, hair dryer and in-room safe. The bed is super comfortable. There is a big shopping complex near the hotel and a wholesale market selling really cheap stuffs. Overall, a pleasant and value for money stay.

Although Forstar hotel has three stars only, everything was perfect. The staff - reception, cleaning and dining room - was extremly friendly, polite and helpsome. The big and comfortable room was clean and tid every day. Chinese breakfast was inviting and tasty. I spent there six nights and enjoyed every hour of it. STRONGLY RECOMMENDED!