The St. Regis Tianjin

This is a very classy hotel, with a spacious lobby and very friendly staff! The check-in process was very professional! Our room is next to the Haihe River and we can see a very beautiful night view! The breakfast was very rich, and the service staff quickly cleared our tables while we were dining!

​I am writing this message to express my highest respect and most sincere gratitude to your hotel and, in particular, to two of your exceptional team members: Duty Manager Victor Xue and Housekeeping Supervisor Winnie Liu. ​To be honest, my journey to Tianjin was initially very rushed. I arrived on Sunday and spent my first night at The Ritz-Carlton, planning only a brief 24-hour itinerary. However, when I unexpectedly decided to extend my trip by another night and transfer to The St. Regis Tianjin, I was initially a bit concerned that the hotel's overall condition or service standard might feel like a step down after staying at The Ritz-Carlton. As it turned out, my worries were completely groundless. The St. Regis Tianjin has delivered an experience that is nothing short of breathtaking and deeply moving. ​First of all, the room is absolutely magnificent. Not only is the interior incredibly elegant and the condition flawless, but I was also deeply touched by the numerous precious, thoughtful, and generous birthday gifts placed in my room to celebrate my special day. When I looked out and saw the mesmerizing, enchanting river view, both my family and I were truly awestruck. This has easily become one of the most memorable and extraordinary birthday evenings of my life. ​The true soul of this perfect stay, however, lies in your unparalleled hospitality. I would like to formally commend and highlight the exceptional professionalism of two specific individuals: ​First, Duty Manager Victor Xue. From the very moment I arrived at the lobby for check-in, despite being undoubtedly occupied with managing countless guests, Victor personally stepped out to welcome me. He provided an incredibly professional, detailed, and high-caliber orientation. His sophisticated approach and humble etiquette made me feel deeply respected as an Elite Member—to the point of being overwhelmed with gratitude. I am immensely thankful to him for setting such a perfect tone for my stay. ​Second, Housekeeping Supervisor Winnie Liu. Last night, she personally escorted my mother to our room, 1831. Throughout the entire process, Winnie embodied the legendary St. Regis Butler Service at its absolute finest. Her incredibly warm, genuine, and caring demeanor deeply moved my mother and made our entire family feel genuinely at home. This level of heartfelt, personalized service is something no amount of luxury hardware can ever replace. ​Thanks to the stellar dedication of Victor and Winnie, what was meant to be a hasty extension of my trip has been transformed into an invaluable and beautiful memory that far exceeded all expectations. I am also greatly looking forward to breakfast tomorrow morning, which I am sure will be equally wonderful. ​To reciprocate this unforgettable hospitality, I will not only leave detailed, glowing 5-star reviews across major global travel platforms such as Google Maps and TripAdvisor, but I also intend to write directly to the Marriott International Corporate Customer Care Team. I want to formally commend the supreme service standard of The St. Regis Tianjin to your headquarters, ensuring that the names of Duty Manager Victor Xue and Supervisor Winnie Liu are explicitly recognized. ​Once again, my deepest thanks to the entire team at The St. Regis Tianjin, and especially to Victor and Winnie. You have truly redefined the meaning of luxury hospitality.

What stood out most were the two butlers, who supported me and my family throughout our stay (1 was traveling with a one-year-old child). From the moment we checked in, the butler team assisted us and continued to support and accompany us during the entire stay. At check-out, they personally said goodbye to us. Thanks to Ela and Winnie!