The Ritz-Carlton, Tianjin

This is a great hotel. The location is central to the city, and the rooms are very nice and spacious. We were surprised by the reasonable prices. The best part is the staff, who are EXCELLENT! They were very responsive to our needs and went out of their way to ensure that we had a wonderful experience.

I would like to express my sincere appreciation to Megan Zhang, Club Lounge Manager, and Jerry Shang of the Club Lounge team at The Ritz-Carlton, Tianjin. Above all, I would like to thank Megan for making every moment of our stay memorable—from the very first check-in experience, throughout our time in the Club Lounge, and all the way until our departure. There was never a single moment when we felt overlooked. Her dedication, professionalism, and attention to detail ensured that we enjoyed one of the most memorable hotel experiences I have ever had. This trip was especially meaningful to me because it coincided with my birthday, and it was also my mother's very first visit to China. Tianjin was a completely new destination for both of us, and thanks to Megan's care and hospitality, it became an unforgettable and truly magical experience. As I was traveling with my mother, I asked numerous questions about local attractions, sightseeing opportunities, and dining recommendations. Despite what I can only imagine is a demanding schedule serving many elite members and guests, Megan consistently provided thoughtful, detailed, and heartfelt guidance. What impressed me most was that she did not simply recommend restaurant names; she carefully prepared printed directions, marked locations on maps, suggested signature dishes at each restaurant, and even explained the most efficient routes and distances. This level of personalized service was genuinely touching and far beyond my expectations. During evening cocktail hours, she also introduced several cocktails she had personally developed, prepared them herself, and repeatedly checked to ensure that we were enjoying them. These interactions never felt scripted or obligatory. Rather, they reflected a sincere kindness and genuine passion for hospitality that came naturally from her character. It was also evident that Megan possesses extensive professional knowledge and takes genuine pride and joy in her work. Her enthusiasm, expertise, and leadership were visible throughout the Club Lounge operation. I would also like to extend my gratitude to Jerry Shang. Every time we visited the Club Lounge, he welcomed us with warmth and professionalism. What stood out most was his ability to remember guests and provide service that felt personal and authentic. His kindness, attentiveness, and genuine care contributed greatly to our experience. Furthermore, I believe the outstanding culture within the Club Lounge reflects Megan's leadership. Every team member we encountered was courteous, professional, and eager to help. It was clear that the team takes pride in delivering exceptional service. As a Marriott Bonvoy member for more than a decade, having held Platinum Elite and Titanium Elite status and currently being a Lifetime Gold member, I have stayed at many excellent hotels around the world. I can confidently say that The Ritz-Carlton, Tianjin ranks among the very best. More importantly, it will be remembered not merely as a great hotel, but as a place that created extraordinary memories for my mother and me. Please extend my heartfelt thanks and recognition to Megan Zhang, Jerry Shang, and the entire Club Lounge team. They represent the very best of Ritz-Carlton hospitality. As this hotel is located in China, I am also including a Chinese version below so that local Chinese guests may easily read and understand my experience. 由于酒店位于中国，为了方便中国本地宾客阅读和了解我的入住体验，下面我也附上中文版本。 我想向天津丽思卡尔顿酒店行政酒廊经理 Megan Zhang 以及行政酒廊员工 Jerry Shang 表达我最诚挚的感谢。 首先，我特别感谢 Megan。从办理入住的第一刻开始，到行政酒廊中的每一次相遇，再到离店前的最后时刻，她始终以极高的专业精神和无微不至的关怀照顾着我们的入住体验。正因为她的努力，我们在天津度过了一段难以忘怀的美好时光。 这次旅行对我而言意义非凡，因为恰逢我的生日。同时，这也是我母亲人生中第一次来到中国旅行。对于我们两人来说，天津都是一个全新的城市。而 Megan 的热情接待与细致关怀，让这次旅行变得格外难忘、令人陶醉，也成为了我和母亲共同珍藏的美好回忆。 由于这是一次陪伴母亲出行的旅程，我向 Megan 询问了许多关于当地景点、美食以及游览路线的问题。我知道她每天需要接待许多尊贵的会员和宾客，工作十分繁忙，但她依然耐心细致地为我们提供帮助，让我们深受感动。 尤其让我感动的是，她并不仅仅是简单地推荐几个餐厅名称，而是亲自在地图上标注位置，详细介绍各个餐厅的招牌菜、交通方式以及游览路线，甚至将相关信息打印整理给我们。这种远远超出预期的个性化服务，让我感受到真正发自内心的关怀。 在晚间鸡尾酒时光期间，Megan 还向我们推荐并亲自调制了几款由她设计的特色鸡尾酒。在我们品尝的过程中，她不断关心我们的感受，询问是否喜欢这些饮品，并根据我们的喜好给予建议。这样的服务绝非流于形式，而是真正源自她内心深处对宾客的关爱以及对酒店行业的热爱。 我能够感受到，她不仅具备丰富的专业知识，更是真心热爱自己的工作。她将专业精神、责任感和热情完美结合，并将这种积极向上的服务理念传递给了整个团队。 与此同时，我也想特别感谢 Jerry Shang。 从我们第一次来到行政酒廊开始，到之后的每一次到访，Jerry 都以真诚、热情和专业的态度接待我们。他不仅关心宾客的需求，更能够记住宾客，并提供充满温度和诚意的服务。正是这种真挚的待客之道，让我们感受到宾至如归的温暖。 此外，我认为行政酒廊团队整体展现出的高水平服务，与 Megan 出色的领导密不可分。我们接触到的每一位员工都十分友善、专业且乐于助人。整个团队展现出的服务精神令人印象深刻。 作为拥有十多年 Marriott Bonvoy 会籍经历的会员，我曾长期持有 Platinum Elite 和 Titanium Elite 会籍，目前也是 Lifetime Gold Member。在过去十余年间，我入住过世界各地许多优秀的酒店。 我可以毫不犹豫地说，天津丽思卡尔顿酒店绝对是我入住过最优秀的酒店之一。 更重要的是，这里不仅仅是一家卓越的酒店，更是一个为我和母亲创造了珍贵回忆的地方。我相信，多年以后回想起这次旅行，我依然会记得天津丽思卡尔顿酒店带给我们的感动与温暖。 请将我最真挚的感谢与敬意转达给 Megan Zhang、Jerry Shang 以及整个行政酒廊团队。你们完美诠释了丽思卡尔顿“以绅士淑女之道服务绅士淑女”的服务精神。

I stayed at this hotel for 2 nights - 19th and 20th Dec. A few things stood out. 1) Although I am a Titanium member, I do not get access to the Ritz lounge. The room was not ready when I checked in, and I was given access to the lounge while waiting for the room to be ready 2) Due to the fact that all suites were full, me and my family were given free breakfast for the 20th Dec morning which was a very nice gesture 3) The staff were ever so friendly and always in good spirits welcoming and greeting us whenever they saw us. 4) Me and my wife celebrated our 17th wedding anniversary and they gave us a cake and a fruit platter which was much appreciated. 5) The table was also decorated with rose petals with 2 cards written. All in all, one of the best if not the best hotel experience I have encountered in a long time (and I have been staying in good hotels due to the nature of my work). Shout out to Dora who was one of the staff who made the difference! Will definitely recommend anyone who is coming to Tianjin to stay here!