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Reviews from Guests

3.0/5

tripadvisor

19

Reviews

from real guests

310chrisy

4

/

5

Have a very comfortable two night stay at the hotel. It's quite far away from the main attraction like baazar and CBD. Few good local restaurant nearby and quite close to subway. The reception service is quite slow

LLS0811

4

/

5

This hotel is now known as Universal International Hotel, or U-Hotel. The twin-room that we got was spacious with a bathtub and large bathroom. The lighting was good and there were ample facilities. Contrary to my expectations, there was a BBC channel. Breakfast was good too. There were plenty of choices (for Asians) and the restaurant was pretty amazing. Loved the warm soya milk and croissants. The only gripe I have was the security check and scanner placed at the hotel entrance. Be prepared to pass through the checks each time you enter the hotel. Security checks seem to be common everywhere in Xinjiang.

rickyyho

4

/

5

Been traveling in Silk Road in Western China for the last two weeks and trying to stay in the best hotel each city got to offer. So far this is the best. Starting from Lanzhou onwards, this is closest to true near 5 stars. Mind you, this did not say much. Do not expect this to be like Peninsular in Beijing or Ritz Carlton in Pudong Shanghai. But after you have stayed in some losers in Zhangye or Jiayuguan, you will think you have reached Nirvana. The service is good and they tried to find me a person who can speak some limited English whenever I talk to them. Dinner and breakfast buffet are good. Bedsheets are crisp and thick. I was told that hotel was recently redecorated. It goes by the new name of U-Hotel. You will have trouble finding it in TripAdvisor whom I think should have updated the name and information. One word of extreme caution. The air conditioning in the room is not very effective and have difficulty keeping it at 22 degrees Celsius. In October now in Urumqi, this is not a major issue. But if you going to Silk Road in summer, which you shouldn't, I will advise you not to take a west facing room if you want to survive the fierce afternoon sun.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Wi-Fi in public areas

Garden

Ironing Service

Massage

Daily Housekeeping

Swimming pool

Fax/Photocopying

Tennis Court

Tours

Dutch Spoken

Poolside bar

Restaurant

Room service [24-hour]

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Currency Exchange

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Laundry

Lockers

Postal service

Smoke-free property

Babysitting/Child Services

Business Center

Game Room

Hair/Beauty Salon

Nightclub/DJ

24-Hour Front Desk

Car park [free of charge]

Karaoke

Entertainment Staff

6 Available Room Types

Superior Double or Twin Room
Superior Double or Twin Room
Superior Double or Twin Room

Superior Double or Twin Room

room-size-icon

33 Square Meter

Hair dryer

Hair dryer

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Free Wifi

Free Wifi

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Slippers

Slippers

Tea/Coffee Maker

Tea/Coffee Maker

Free bottled water

Free bottled water

Minibar

Minibar

Daily housekeeping

Daily housekeeping

Desk

Desk

Wardrobe/Closet

Wardrobe/Closet

Ironing Facilities

Ironing Facilities

Safe

Safe

Deluxe Double or Twin Room
Deluxe Double or Twin Room
Deluxe Double or Twin Room

Deluxe Double or Twin Room

room-size-icon

42 Square Meter

Business Suite
Business Suite
Business Suite

Business Suite

room-size-icon

65 Square Meter

Deluxe Business Room
Deluxe Business Room
Deluxe Business Room

Deluxe Business Room

room-size-icon

55 Square Meter

Executive Double or Twin Room
Executive Double or Twin Room
Executive Double or Twin Room

Executive Double or Twin Room

room-size-icon

42 Square Meter

Facilities Details

Pool and Spa

Fitness Center

Massage

Sauna

Spa

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Bar

Buffet-Style Restaurant

Poolside bar

Restaurant

Room service [24-hour]

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Currency Exchange

Lockers

24-Hour Front Desk

Activities

Tennis Court

Entertainment and Family Services

Kids club

Cash withdrawal

Postal service

Smoke-free property

Babysitting/Child Services

Family/child friendly

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Business Center

Shops

Hair/Beauty Salon

Common Areas

Game Room

Cleaning Services

Ironing Service

Daily Housekeeping

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Dutch Spoken

Finnish Spoken

Hebrew Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Swimming pool

Tours

Elevator

Facilities for Disabled Guests

Air Conditioning

Heating

Designated Smoking Area

Car park [free of charge]