Grand Hyatt Hangzhou

4.0 / 5

•

No.28 Hubin Road, Shangcheng District, Hangzhou 310006

Reviews from Guests

4.0/5

3,788

Reviews

from real guests

Babychua06

Offers the best elevated Westlake view. Completed it with Club Lounge access, the experience is complete. We were so comfortable and cared for that we were almost reluctant to face the 37C to 38C summer weather. The Guest Services team has been most patient and supportive with the parcel receival. Kudos. The deployment of robots also make it way more convenient and making me feel less guilty. Truly, I can tell that they are so busy as it seems that more and more people are ordering deliveries to their rooms. For any international traveller, keeping to international chain hotel has its guarantee of services. The food is really good too. Overall, thank you.

alexhH7294TG

I mean... my god this is one of the better hotels that I've stayed at throughout China. Although a bit pricey for a hotel within China, the hotel definitely lives up to it. I don't believe the location of the hotel could get any better than where it is situated as its right on the west lake and the bustling pedestrian street of Hangzhou. The hotel itself also offers many dining options such as Michelin Starred Hubin 28, which had exceptional services and was delicious. With regards to the room itself, it is quite spacious and offers a large sofa with a large table, providing sweeping views of west lake if you book a lake view room. Additionally, I found the Grand Club to be exceptional with its offerings. This is a perfect example of a Club not having to offer a ton of food, but just higher quality and tasty food as I found myself happily eating breakfast and dinner within the club itself every day alike many others staying at the club. The club offered an assortment of hotel food along with a noodle station, which was greatly appreciated by the guests. The club also has an attached terrace outside that many peopled used, which gave great views of the West Lake. Additionally, the service within the hotel and club lounge was exceptional as well. If you are looking for a top tier stay within Hangzhou (which is one of my favorite cities), I would definitely choose this property!

971veenad

Most Outstanding because of Robert Bai who we met at reception well trained well spoken a Happy Gentleman due to a fantastic Manager who trained his staff well. Thank you 🙏 for the most amazing view and a lifetime of Happy memories in a Beautiful country with Beautiful people and of course the Beautiful West lake. Also to the Bellman who is a student but so well trained and mannered one can see the management treat there staff with respect and therefore they offer the respect back to the customers. WELLDONE GRAND HYATT. Your location is OUTSTANDING. ❤️

Facilities Details

Breakfast service

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Elevator

Parking spaces for cars self-parking facility

Wi-Fi in public areas

Computer station

Ironing Service

Hiking

Massage

Pool with view

Daily Housekeeping

Swimming pool

Fax/Photocopying

Tours

Anti-viral cleaning products

Breakfast in the Room

Cashless payment service

First aid kit

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Restaurant

Room Service

Vending machine

Air conditioning in public area

Cash withdrawal

Special Diet Meals (upon request)

Currency Exchange

Hebrew Spoken

Dry Cleaning

Facilities for Disabled Guests

Laundry

Smoke-free property

Hungarian Spoken

24-Hour Front Desk

Non-smoking Rooms

Car park [free of charge]

Norwegian Spoken

Valet Parking

Breakfast service

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Elevator

Parking spaces for cars self-parking facility

Wi-Fi in public areas

Computer station

Ironing Service

Hiking

Massage

Pool with view

Daily Housekeeping

Swimming pool

Fax/Photocopying

Tours

10 Available Room Types

Grand Premium Suite

Non-smoking

Sleep comfort items

Satellite Channels

Iron

Air Conditioning

Blackout curtains

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Tea/Coffee Maker

Desk

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Daily newspaper

Room, 1 King Bed, Lake View

Non-smoking

Sleep comfort items

Satellite Channels

Iron

Air Conditioning

Blackout curtains

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Tea/Coffee Maker

Desk

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Daily newspaper

Room, 2 Twin Beds, Lake View

Non-smoking

Sleep comfort items

Satellite Channels

Iron

Air Conditioning

Blackout curtains

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Tea/Coffee Maker

Desk

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Daily newspaper

Room, 1 King Bed, Garden View

Non-smoking

Sleep comfort items

Satellite Channels

Iron

Air Conditioning

Blackout curtains

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Tea/Coffee Maker

Desk

Balcony/Terrace

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Daily newspaper

Room, 2 Twin Beds, Garden View

Non-smoking

Sleep comfort items

Satellite Channels

Iron

Air Conditioning

Blackout curtains

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Tea/Coffee Maker

Desk

Balcony/Terrace

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Daily newspaper

Facilities Details

Pool and Spa

Fitness Center

Hot Tub

Massage

Sauna

Spa

Parking and Transportation

Airport Shuttle (free)

Valet Parking

Food & Drink

Breakfast in the Room

Bar

Restaurant

Room Service

Vending machine

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Currency Exchange

24-Hour Front Desk

Activities

Hiking

Entertainment and Family Services

Air conditioning in public area

Cash withdrawal

Smoke-free property

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Cashless payment service

First aid kit

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Hebrew Spoken

Hungarian Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Elevator

Parking spaces for cars self-parking facility

Computer station

Pool with view

Swimming pool

Tours

Facilities for Disabled Guests

Designated Smoking Area

Air Conditioning

Check-in [24-hour]

Non-smoking Rooms

Car park [free of charge]