Hangzhou Rose Garden Resort and Spa

Stayed here on friends recommendation. Room was at 8322 which was nice and spacious. The hotel rooms looks a bit dated, but maintained well and was fairly clean. It's Chinese tradition to smoke in the rooms and you could smell this. Not even the nice aroma of the hotel get get rid of the stench of cigarettes. The small room next to us had people smoking in it, and u could smell it. Mentioned this to the management about why not turn the whole hotel into a NON SMOK8NG HOTEL as it would benefit them,. They said it's culture and cannot change people from smoking. Which is bullS**t because all they need to do is charge the rooms 1000 rmb if people smoke. Simple. Pool was nice, greenery was nice. Chinese restaurant was nice. Service was OK I guess. Breakfast - Same everyday more or less. The problem with the breakfast area was the small amount of seats available. Need faster turnaround of people eating. Two easy ways to do this because it was the families that were taking forever : 1st is the snooker table, take the balls away and don't permit people to play during breakfast, kids eat, and then play whilst parents watch the phone. People waiting to sit down whilst these people playing snooker are hogging up the tables. It's a breakfast,. People should eat and then out. 2nd is get rid of the kids candy area and candy floss maker. Same principal as the snooker table. Parents on phones whilst kids playing with the candy floss or waiting their turn. Take away the snooker balls and candy floss maker, you get a quicker turnaround for breakfast tables. Not rocket science. Good stay but room for improvement. Final note = wearing a swim cap is total nonsense. One rule for others and another rule for others, inconsistent.

The resort lies inside a serene forest with a lot of green hard to find in Hangzhou. Although it joined Hyatt as Small Luxury Hotels member, I noticed that it still operated like a local Chinese hotel. Staff were nice but not professional. I was not greeted as a globalist, just like in other SLH. Room carport was stained (photo). Gym was locked at night. And you will see a guest profile very different from Hyatt brands. Breakfast had a good variety.

We had a big issue there... Children where everywhere screaming all day long, on the corridors, near the pool, in the only one restaurant of the hotel. Staff doesn't speak English No plug on next to the bed/no usb/ on both side. Only one night table next to the bed. They provide us a room next the elevator.. very noisy, impossible for us to sleep during the morning. Many trouble at the restaurent, they cancel 3 dishes on the seven we ordered within 15 minute delay between each cancelation. The children were running in the corridor. The worst part for us is that they refused us the swimming pool (outdoor) access without a swim cap, which is a big jock ! It s unacceptable!!! Only 9 sun beds around the pool, Who it s possible to have only 9 sun beds in a big hotel like that?
 We couldn't even chill near the pool because all the sun-bed were occupy
 It was suppose to be a romantic weekend with my girlfriend, and it was finally a huge shame for me, she was shocked. I m really upset about this terrible night and stayed at Rose Garden Resort. I paid expensive, we came from Shanghai to have a nice trip, and it was a nightmare . I complained about trip.com they didn't help and care about the situation. Shame !