NARADA GRAND

4.0 / 5

•

122 SHUGUANG ROAD, HANGZHOU

Reviews from Guests

4.0/5

175

Reviews

from real guests

NAsokan

After two long flights, I was happy to see that this hotel has a spa. Turns out that the spa cannot accept non-local credit cards. They called up to the reception to see if they can charge to the room. The reception said no because my room was paid for by my host. They suggested that I go upstairs and withdraw some money at the ATM. Upstairs, it turns out that there is no ATM. I go up to the reception and ask them if they can take my credit card for incidentals and let me charge to the room. The woman at the counter makes a face and hands me over to a man. The man calls the spa, talks to someone at the back office, and tells me I can come back up to the reception after the massage and pay with my credit card. Knowing that the spa staff will not understand if I tell them this in English, I ask him to call the spa and explain. He makes a call assures me that everything is fine. I go downstairs and the spa staff say they have not heard anything. I ask them to call the reception. They call and say, "no". At this point, I got fed up even more stressed than before, and left. I've traveled around the world and stayed in more hotels than I can remember. This is by far the worst front desk experience. Front desk people at 5-star hotels proactively find solutions to the customer's problem. Here, they not only are unhelpful, making me run around wasting time, but go far enough to make me feel unwelcome. The only reason I don't give a 1-star is that the room is very nice and spacious and the dinner was good (not outstanding, but good)

vuollto

The rooms are nice and clean and the bed is comfy. The toilet and shower could be updated. The breakfast is very large, but still somehow I found very little to eat. The Chinese restaurant on the 3rd floor was just average. All in all I still think this is one the best hotels in the area.

Canada39

Really enjoyed this hotel. Room was amazing, I had a suite. Two bathrooms, huge sitting room. View over the lake was truly beautiful. This is really a resort, something to do with family or friends. Nice bed with good wifi. No problems, would stay anytime I go to this area again.

Facilities Details

Free Parking

Airport Shuttle (surcharge)

Free Wifi

Spa

Sauna

Coffee/tea maker

Fitness Center

Laundry

Shops (on site)

Babysitting/Child Services

Parking (limited spaces)

Ticket Service

Tennis Court

Elevator

Bicycle Rental

Accessible concierge desk

Express Check-in/Check-out

Meeting stationery

Accessible route to the registration desk

Newspapers

Proposal spot

Baggage Storage

Convenience Store (on site)

Pool Table

Business Center

24-Hour Front Desk

Racquetball

Smoke-free property

Desk/workspace

Indoor Pool

Hair/Beauty Salon

ATM on site

Concierge Service

Free Parking

Airport Shuttle (surcharge)

Free Wifi

Spa

Sauna

Coffee/tea maker

Fitness Center

Laundry

Shops (on site)

Babysitting/Child Services

Parking (limited spaces)

Ticket Service

Tennis Court

Elevator

Bicycle Rental

Accessible concierge desk

Express Check-in/Check-out

Meeting stationery

Accessible route to the registration desk

Newspapers

Proposal spot

Baggage Storage

Convenience Store (on site)

Pool Table

Business Center

24-Hour Front Desk

Racquetball

7 Available Room Types

Business Queen Room

Non-smoking

Sleep comfort items

Iron

Blackout curtains

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Clothes Rack

Desk

Extra Long Beds (> 6.5 ft)

Towels

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Roll-in shower

Bathtub

Room service [24-hour]

Free bottled water

Daily newspaper

Deluxe Twin

Non-smoking

Sleep comfort items

Iron

Blackout curtains

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Clothes Rack

Desk

Towels

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Roll-in shower

Bathtub

Room service [24-hour]

Free bottled water

Daily newspaper

Suite

Smoking allowed

Sleep comfort items

Iron

Blackout curtains

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Clothes Rack

Desk

Towels

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Roll-in shower

Bathtub

Room service [24-hour]

Free bottled water

Daily newspaper

Hill Deluxe King Room

Non-smoking

Sleep comfort items

Iron

Blackout curtains

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Clothes Rack

Desk

Towels

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Roll-in shower

Bathtub

Room service [24-hour]

Free bottled water

Daily newspaper

Deluxe King Room

Non-smoking

Sleep comfort items

Iron

Blackout curtains

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Clothes Rack

Desk

Towels

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Roll-in shower

Bathtub

Room service [24-hour]

Free bottled water

Daily newspaper

Facilities Details

Pool and Spa

Fitness Center

Spa

Sauna

Indoor Pool

Parking and Transportation

Parking (limited spaces)

Airport Shuttle (surcharge)

Bicycle Rental

Free Parking

Front Desk Services

Ticket Service

Express Check-in/Check-out

Newspapers

Baggage Storage

24-Hour Front Desk

ATM on site

Concierge Service

Activities

Tennis Court

Pool Table

Racquetball

Entertainment and Family Services

Babysitting/Child Services

Meeting stationery

Smoke-free property

Business Facilities

Business Center

Shops

Shops (on site)

Convenience Store (on site)

Hair/Beauty Salon

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Coffee/tea maker

Elevator

Accessible concierge desk

Accessible route to the registration desk

Proposal spot

Desk/workspace