Shangri-La Hotel Hangzhou

Step away from West Lake, opposite the cruise dock, you can go directly to Xiaoyingzhou to see Santan Indy Moon; highly recommended luxury loft executive room, afternoon tea and evening dining are perfect, service experience is particularly good.

The one reviewer who panned this place had it 💯 right. This place is a dated, dimly lit, and run-down property unworthy of the Shangri-la name. And yes the first room I was offered had an awful musty smell, with a giant stain on the carpet. The staff are decent and accommodated my ask for a different room. But yea I would give it zero stars if I could.

Stayed here with a cruise ship shore excursion overnight group and had a perfect experience in every way. The location steps from West Lake can’t be beat, the accommodations are spacious and luxurious, the breakfast buffet offering the best of Asian and Western fare is nothing short of astonishing, and the service is impeccable. I disagree with reviewers who find it dated in any way. This is simply the best place to stay in Hangzhou.