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Reviews from Guests

4.0/5

tripadvisor

22

Reviews

from real guests

Epicurius_at_large

4

/

5

Liuying Hotel provides one of rare direct access to West Lake. Several rooms offer lake view, which is a special treat. Hotel service is also quite good, and staff are helpful and courteous. Wifi signal is a bit weak, but manageable. Hotel offers customised chauffeur tour. However, there is a tendency to introduce guests to shopping sites. Thus unless one is keen to splash some cash, I recommend booking one's own private car. Breakfast quality is average, much of food is lukewarm. Amongst the guest houses consist of a garden, with typical Chinese landscape architecture including bridges, pagodas etc. Overall a nice hotel, with potential for improvement.

nicolasandmelanie

5

/

5

The hotel bedrooms and bathrooms were of a very high standard and all the staff were very attentive. Tea in the hotel gardens, at the lake edge, was a highlight of the trip and the sunset was magical. Being only a few minutes walk along the lake edge to a good selection of restaurants and bars made the quiet location of this hotel perfect for us. The small tour boats also stop very near to the hotel so a great place to explore other areas of West Lake.

abcdefghijklmnop683

4

/

5

This government run hotel is very quiet and pleasantly modern, yet stylish. The rooms are spacious, have a fridge, writing desk, a very large bathroom, windows that open. There's tea and coffee and a kettle. Beds are very comfortable. The garden is very nicely styled, right on West Lake with wonderful views. The hotel is next to a park and within a few minutes' walk of shops and restaurants. There's a coffee shop and a small restaurant. The indoor 20 m swimming pool is excellent (full service of towels, slippers, shampoo, water - all free) Breakfast is a good selection of Chinese and Western food, there's a noodle station, hot and cold food Only some of the staff (including reception) speak English and there are no brochures in English available. Still, service is very good. There's free WiFi, though not particularly fast and with firewall limitations. Though expensive for Chinese hotels, the situation makes it worth it

Facilities Details

Breakfast service

Buffet-Style Restaurant

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Fitness Center

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Wi-Fi in public areas

Ironing Service

Massage

Daily Housekeeping

Tours

Daily disinfection in all rooms

Daily disinfection in common areas

Hot water linen and laundry washing

Protective screens in common areas

Dutch Spoken

Restaurant

Room Service

Finnish Spoken

Special Diet Meals (upon request)

Hebrew Spoken

Dry Cleaning

Elevator

Laundry

Lockers

Postal service

Smoke-free property

Game Room

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Security [24-hour]

Car park [free of charge]

Car park [on-site]

Malay Spoken

Norwegian Spoken

Entertainment Staff

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Facilities Details

Pool and Spa

Fitness Center

Massage

Spa

Food & Drink

Buffet-Style Restaurant

Restaurant

Room Service

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Lockers

24-Hour Front Desk

Entertainment and Family Services

Kids club

Postal service

Smoke-free property

Family/child friendly

Nightclub/DJ

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Game Room

Cleaning Services

Ironing Service

Daily Housekeeping

Daily disinfection in all rooms

Daily disinfection in common areas

Hot water linen and laundry washing

Protective screens in common areas

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Dutch Spoken

Finnish Spoken

Hebrew Spoken

Malay Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Tours

Elevator

Air Conditioning

Heating

Designated Smoking Area

Family Rooms

Security [24-hour]

Car park [free of charge]

Car park [on-site]