8010 Urban Living

Super exclusive apartments of 139m2, very close to the Retiro shopping center. We stayed 4 people and it felt perfect. The terrace for smoking is perfect. The comfort to rest, the silence of the sector. 3 days when everything was perfect.

This place must have changed ownership. Maybe I should have noticed that the good reviews are from over a year ago. The lobby is dark and feels unsafe. There is no fire exit in this hotel, and there was a couple of young men selling drugs near the entrance. This is definitely not a safe hotel for a family. The accommodations are not as described. The washer did not work, and the utensils in the kitchen were filthy. The bed sheets have also seen better days, with stains and tears. There were small black specs that made me concerned about some kind of bug as well. This place may have been nice at one time, but the management obviously does not care past the non-refundable booking.

AVOID THIS PROPERTY… I booked this hotel months in advance with the guarantee of their room with a hot tub. I need to soak my knees daily for medical reasons .i verified the room details and on three separate occasions, confirmed in writing that the room had both a hot tub and a washing machine/dryer. As I boarded the plane, on a final check of details, the hotel informed me that the room I reserved months earlier was no longer available. When I included the booking agent in the conversation, suddenly the hotel denied having such a room, and called the three written communications unfortunate miscommunications. Upon arrival, they switched me to an oversized two bedroom unit, which was pointless for a solo traveler. I looked to find another hotel, but at the late date, all ones with in room hit tubs were booked. 8010 dumpster living also refused to refund any of my money. By the third day, my knees were frozen and I could not walk. Other than a trip to a local hospital for injections in my knees, I was trapped in the hotel room and living off delivered food. The hotel charges for every item used or touched during the stay, so they kept feeing me excessively. The trip was ruined. By the way, the dryer did not work as well. It took 8 hours to dry a single pair of jeans. The maintenance told me to simply keep it running. They could not fix it. And I did see the room with the hot tub. It was given to another guest that appear to be a regular guest. The hotel could be nice if it were not for the deceitful ways of the management and there unwillingness to keep guarantees and promises. A they realize foreign travelers are stuck, and they take advantage. One final note, they seem to have Expedia and Booking.com delete any negative reviews. This gives a very false impression of their property. The hotel is actually a few blocks out of Zona Rosa, with a sketchy walk in between. There are much better properties closer. AVOID THIS PROPERTY AT ALL COSTS.