Aloft Bogota Airport

We stayed in this hotel and it was the wordy experience I have ever had. I have been a Marriott platinum member for several years and what was experienced here left me speechless. 1-) the hotel offers shuttle. I called the front seat to request the shuttle bus and Vanessa told that she was going to send it. 2 hours later and 3 request calls later, I had to take a taxi to get to the hotel. 2-) upon arrival, I met Vanessa and told her about my experience and she flatly said that the shuttle went to a different terminal and that it was my mistake that I was not clear enough. I think she was just simply lying to me because her mood was very rude. 3-) after the check-in, I was sent to a room on the second floor that did not have hot water. I called the front seat and Vanessa said that she was going to send the plumber. After 40 mins or so, a hotel employee (not a plumber) checked the shower and told me that it was best to request a different room. It seemed suspicious to me that without checking anything, he simply suggested a different room. 4-) I go down to the front see Vanessa again and her attitude was just the worst. She was not cooperating and told me that the hotel was full and there were no rooms available. She was lying because after 20 minutes of listening to her arguing and complaining, she gave us a room in the 5th floor which happened to be the noisiest floor on the hotel. We do not know if she did this on purpose but we had to switch back to the previous room after a new back and forth with Vanessa. 5-) the next day, I simply showered using the ice bucket and hot water from the sink. We told the manager the next day about the experience. She mentioned she was going to make it up for us but simply gave us a cup of tea and sent us our way out of the door. Horrible experience, lack of professionalism, do not stay here, there are several Marriott options in this city and this one simply should not be considered a Marriott with such staff.

The experience started badly; I had to wait more than 10 minutes at reception for the receptionist to appear so I could check in. No one showed me the room or helped me with my luggage. And the check-in process was made by an unamiable employee. Breakfast has improved a little; it is now acceptable, with a variety for all tastes. For now, I would recommend looking for other alternatives for the price you pay.

Excellent, perfect location. Perfect staff, very friendly, very nice and welcoming facilities