Hampton By Hilton Cartagena

A very disappointing stay. Of course Hampton is never a real Hilton, you still expect a certain level of service and quality. To start - the staff were very negative to me. They didn't like when I told them that I have been trying to contact the hotel repeatedly before checking in to sort out an issue with the booking - they were offering water to everyone but me (even though I am a Hilton Gold). When I asked for the water, they first told me that they don't have any but then found. They also gave me a room next to some machinery that made loud noises - I overheard conversation in Spanish. The quality of the room is quite poor. The only positive is the bed is comfortable. The first room I had was not clean. I was very disappointed.

This is not a real Hilton, just a crappy domestic franchise that licenses the logo, and it shows: It took 50 minutes to check-in. Once they finally found and entered my booking in to the system, they insisted I owed taxes even though taxes are explicitly listed as included in my online booking. There was only one person at the desk, so it was extremely slow and no manager was available to address the issue or speed up check-in. I paid the taxes twice and will complain to the online booking company, or my credit card. Furthermore: - The main door is not monitored at night, and requires a key for entry. However, the hinge is broken and it sticks to the ground, staying open and unlocked. - There is no front desk. You have to go up to the 16th floor to find 1 person imparting check-in, the store, the breakfast area, etc. - Air conditioning is ok, not great. - The room is 'almoat clean'. The couch, tables, and surfaces are clearly not cleaned well. This is just some crappy hotel that Hilton lends their name to. I do not recommend this hotel; had I know it was this bad I would have gone somewhere else for the same price. 👎

The facilities of the hotel are very nice and clean, the staff treated me very kindly, the location is super privileged, I do not give it 5/5 because breakfast did not vary and I had few options. Views of the dining room 10/10 Pool area 10/10 Room 10/10