Movich Hotel De Pereira

I stayed at Movich Hotel Pereira for three nights and, unfortunately, my experience was very disappointing compared to what I remembered from previous visits. During my entire stay, the air conditioning in my room did not work properly. The heat was unbearable and made it extremely difficult to rest comfortably. For a hotel of this category, this is simply unacceptable. Additionally, before making my reservation, I called the hotel to confirm that pets were allowed and specifically asked about emotional support dogs. However, upon arrival, I felt that some staff members were dismissive and unwelcoming toward my dogs. I was even told that I could not walk them in common areas because the hotel is not truly pet-friendly. If a hotel chooses to accept pets, they should be welcomed with respect and kindness. Otherwise, it would be better to clearly communicate that the property does not offer a genuinely pet-friendly experience. What makes this even more disappointing is that I stayed at this hotel about five years ago and had a completely different impression. Sadly, I feel that both the facilities and the overall level of service have deteriorated significantly. The Movich I experienced this time is not the Movich I remembered. Unfortunately, I cannot recommend this hotel based on my recent experience.

Excellent hotel, we really loved it.

The food at the Ébano restaurant was terrible on three occasions; the food was horrible.