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Reviews from Guests

4.0/5

tripadvisor

984

Reviews

from real guests

timothyy473

1

/

5

We booked our stay explicitly requesting for a twin room, but upon arrival, we were given a room with a double bed. The staff made no effort to correct this, completely ignoring the parametres of our reservation. Because we could not share a bed, one of us was forced to sleep on the hard floor. Since the hotel had no spare mattresses available, we asked the front desk for several extra duvets to create a makeshift bed. They agreed to this compromise, but the housekeeper showed up with only just one duvet. When we called back to get the remaining duvets we had originally asked for, we were bluntly told that "housekeeping is closed" and they could not provide anything else - But It was only just 10:00 PM! I have never encountered any hotels with housekeeping that closes before 10PM. Leaving a guest to sleep on a bare floor because your staff cannot be bothered to fulfill a basic, agreed-upon request is absolutely disgraceful. This hotel is definitely not recommended.

Violetvz

5

/

5

This is a hotel that I would highly recommend. The staff are excellent and knowledgeable and care. The restaurant did everything to make our stay prefect!

fabianav908

3

/

5

The hotel is good! But the reception service left something to be desired due to the lack of respect from one of the employees (Saturday night employee)! Extremely impatient! Very unpleasant!

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi