The staff are lovely, the lobby and cocktails are both 5*, the breakfast buffet varied but that’s it. This is NOT a 5* hotel. The promotional video makes it look like a place for adults only, quiet and serene. It is not. The beach was heaving by mid-morning and very noisy. In the rooms, the linen was scratchy, the towels thin. Nothing 5* anywhere. There were sun loungers by the pool with stuffing coming out. Rooms with tatty decor in places and generally quite small (although the bathroom size is fine.) The sea-view balcony is 50% grassy verge… it was all so disappointing. We ordered room service one night consisting of three sides. They came 90 mins later, the order was wrong and the food cold. The waitress was lovely but run off her feet- it was only her for 272 rooms! I emailed the hotel several times before I booked as I had some nights solo and some with family but got replies days later that weren’t helpful. And for around 350 euros per night! I was expecting a LOT more for all that money. I was so disappointed.
