Lafodia Hotel & Resort

Great hotel very clean and well maintained, the complete island was idilic although on the expensive side (as we found in most of Croatia)

Fantastic location right on the beach, excellent staff, perfect place to relax and unwind The only criticism would be the fact that the floors are not designated smoking / non smoking - we had a lot of smoke coming in from the adjacent room’s balcony into our room

We emailed this complaint to the hotel on 27 August and again on 11 September but had no response, so we are posting it here instead. Dear Manager of Lafodia Hotel, We recently stayed at Lafodia (4-11 Aug) and this was our eighth visit to your hotel. Unfortunately it was disappointing in several respects which we must complain about. Firstly, your booking system was inefficient and unsatisfactory. When we booked through your website, we did not receive a confirmation of the booking which we then had to request via email. The response we received was basic- ‘Thank you for reaching out to us. The reservation is in our system. For any further assistance, we are at your disposal.’ On 29th July, we were informed via email that we needed to pay before the stay and that it was non-refundable- We thought we had booked a refundable room but because we did not receive a proper confirmation of our booking, we were not able to check. When we requested the booking to be refundable, we were informed that this was not possible. This was very inflexible, particularly as we were offering to pay more for the refundable booking. You were unable to process payment and blamed our bank, but the bank told us that you were not processing it properly. Eventually we were able to pay by bank transfer but this was very awkward and should not have been necessary. Secondly, the room we were allocated was wholly unsatisfactory, but our complaints were not acted on quickly or adequately. On arrival we were given room 411. Immediately we noticed that the AC was set too high and requested it to be lowered to 20 degrees. Over the course of our 6-night stay the room was never 20 degrees and always uncomfortably higher. We requested an AC reset 7 or 8 times but this did not work. It was particularly uncomfortable at night when the temperature reached 27 degrees. It was obvious that there was a problem with the AC in this room but this was never addressed with urgency until the last night of our stay, when we were moved to a room on the 7th floor with working AC. It must have been known that there was a problem with that room and we should never have been given it in the first place. Furthermore, the room was not serviced properly (dirty cups and glasses were not replaced, and there was no shower gel), and the safe defaulted twice, locking us out. As I said, this was our eighth visit to Lafodia in 12 years so we know the excellent level of service that we can expect there. We love visiting Lopud and are likely to want to return. If we chose to book again with Lafodia we would like some consideration of this complaint to be made.