MORE

We are extremely disappointed with our experience at Hotel More, particularly given its five-star rating and the price we paid for two rooms. Our experience started poorly at check-in. We rang for the bellman, but by the time he arrived, we had already begun moving our luggage ourselves. He did not offer to assist, and we ended up carrying our heavy bags down two flights of stairs and through extremely hot hallways and elevators. When we finally reached our rooms, they were oppressively hot—over 80°F—and there was nowhere comfortable for us to cool down after a very long travel day. It took approximately two hours for the rooms to reach a reasonable temperature. We also noticed dirty a/c filters that appeared to need changing, as well as a rug that was dirty and torn. The shower design was another frustration. It is extremely awkward for anyone taller than about 5’5”, and the 3 men in our family are over six feet tall. What made the experience more disappointing was the lack of attentive service. The concierge was not particularly helpful, and at no point did we feel we were receiving the level of hospitality or attention we would expect from a five-star hotel. We had been having a wonderful trip and absolutely loving Croatia, which made arriving at Hotel More especially disappointing. After a long travel day, we specifically chose and paid more for a five-star property because we expected a comfortable, relaxing experience. Instead, this was one of the most disappointing hotel stays we have had. Unfortunately, based on our experience, I cannot recommend spending the premium to stay at Hotel More. There are many less expensive hotels that provide a much higher level of comfort, service, and attention to their guests.

This hotel has got to be the most overrated crappy hotel we have ever stayed in. It was incredibly outdated and dirty. The elevators were frustrating and didn’t work half the time. When we told the staff about our stay and how disappointed we were they were not accommodating. The only redeeming experience is the Cave Bar. If we had not stayed here it would have been out of the way and not worth the trip outside of the old city area. It was a very cool bar but not worth staying at the hotel for. Save your money and stay closer to the old city area

Wow, wow, wow! Travelled with my mum for a weeks relaxation in the sun..and hotel more delivered on every single front! The staff were all amazing, everyone greeted you with a smile and warm hello/ciao. Special mention to Cristian who chauffeured us on a private tour to Ston and a winery. He was so pleasant, answered our numerous questions, stopped for photo opportunities and was just a lovely person. The location is fabulous, views from every location, easy access to a smooth path to wander along and the sea for a swim. Rooms were spacious and meticulously clean. Turned down every evening with chocolate and fresh waters left. The spa was lovely, all the ladies- Vespa, Nicoleta and the other lady- I didn't catch her name unfortunately- were so perfectly professional while being friendly too. We each had the more senesation- scrub, wrap and massage which was phenomenal. Then we booked for the hydration facial which was recommended and again was perfect. We felt so spoilt and relaxed after both experiences. The pools were lovely and clean, we were very grateful for a dip as it was so hot during our stay. Easy to get into the old town via uber- approx £10-15 each way, depending on the time of day. (I would recommend doing the city walls at 8am as there was no shade but well worth the effort for the history and views. ) 35mins approximately from the airport with a private transfer. Restaurant Tramuntana and Restaurant More were fabulous, slightly lacking in vegetarian option but still lovely..and heavenly desserts! The only negative of the whole week was one rude waiter in Restaurant Tramuntana who spoke to me rudely, then we overheard him telling walk-ins that there was no availability when there clearly was. Maybe he was having a bad shift!