All Inclusive Hotel Zorna

Food was a highlight for the main meals — breakfast, lunch, and dinner were all good quality and varied. The only thing that I didn't like was the snack options, which felt repetitive (the same sandwich every day). The bar was great with coffee, juice, water, and beer being available throughout the day, plus cocktails in the evening. The hotel was clean, and the staff were friendly and helpful, speaking several languages including English, which made communication easy. The TVs in the rooms also had channels in multiple languages, a nice touch for international guests. There are also sports activities included in the price, including tennis, pool, and paddle boats — but note that nobody tells you about these at check-in. You have to actively ask at reception to find out what’s available and how to book it, which seems like an easy fix on the hotel’s part. Parking was quite cheap at just €2/day. The main downside was that the hotel is quite old, and unfortunately the elevator was out of service for several days during our stay. Since we were on the last floor, this impacted the overall experience more than we expected

First, I would like to highlight the positive aspects. The outdoor area of the hotel is very well-maintained and clean. In particular, the cleaning staff stood out for their friendliness, attentiveness, and great work ethic. The rooms were also reliably cleaned, towels were changed regularly, and during our stay, the bed linens were even changed twice. Special praise goes to a receptionist who impressed us with her exceptional friendliness, empathy, and willingness to help. She spoke several languages and was always eager to find a suitable solution for any concerns. The food was overall tasty, varied, and freshly prepared. Some waitstaff were very attentive and always friendly. It was also positively noted that from about the 10th day of vacation, music was played in the restaurant during the day, which made the atmosphere significantly more pleasant. Also, the surroundings have their advantages: The coastal paths are beautiful and invite walks. The small train to Poreč is a convenient way to reach the city. Unfortunately, there were also some significant points of criticism. The biggest problem was the situation in the restaurant. On several days – especially during the first three vacation days and again around the 10th day – there was the impression that the hotel was overbooked. Between 6:30 PM and 8:30 PM, there were often no available seats. Despite the very hardworking staff, tables could not be cleared, set, or food replenished quickly enough. At times, one had to wait a long time for a free table while dirty tables remained. The noise level was extremely loud and resembled a cafeteria more than a vacation hotel. Instead of relaxation, stress often arose. The food was good in taste, but it was often served only lukewarm. Additionally, the plates were often too cold, causing the food to cool down even faster. In bad weather, there were insufficient seating options inside the hotel. We found the double rooms to be quite small for two people; for three people, they would be too cramped in our opinion. (There was even a third bed in the room) In the bathroom, the water in the shower drained very slowly, so one stood in water while showering. This created an increased risk of slipping and falling. We also view critically that the enforcement of swimwear in the hotel restaurant was apparently not monitored. Additionally, there was no fixed contact person for excursions. There was also no evening program or dance events during our stay. Unfortunately, there was the impression of unequal treatment from a few staff members at the bar. While most employees were very friendly, we felt less welcome due to two female employees and one male employee. For example, my mother was informed that a certain drink was not available. When I later ordered the same drink in English from another employee, it was served without any issues. Moreover, there were multiple instances where it seemed that other guests were served preferentially, even though we had been waiting in line beforehand. Regarding the surroundings, it should be noted that while the coastal paths are beautiful, they appear very crowded due to numerous cyclists and scooter riders. One must constantly dodge to avoid being hit, which can significantly limit the relaxation experience. We found the prices outside the hotel to be very high. A small supermarket in close proximity is convenient, but it is significantly more expensive than comparable stores in Germany. Many tourist shops also charge very high prices. Drinks and food outside the hotel are also often expensive. Additionally, public restrooms are largely lacking, so one is usually dependent on restaurants or cafés. Conclusion: The hotel scores with a clean facility, dedicated cleaning staff, an excellent reception, and good and varied food. However, the overcrowding of the restaurant, which often serves only lukewarm food, the lack of leisure activities, and some organizational weaknesses significantly detract from the overall impression. Overall, it is a solid hotel with its ups and downs, particularly in the areas of restaurant organization and guest comfort, which have room for improvement.

Where do i start, friendly staff, big shout out to MARISELA , always smiling helpfull and curtious , hotel was clean tidy, so well done to the staff who managed to stay on top of things , very polite and helpfull and patient with my attempts at croatan , room was kept up to spec with towels ect replaced each day as used. Local area is clean tidy and people friendly and knowlegeable. And i can recomend the local water taxies , 5 euros more than driven but what an experience , will definately be going back .