Grand Hotel Adriatic

Unfortunately, I must add more, and what happened yesterday seems almost trivial. I am in the hotel lobby with the police called by the manager at the front desk, annoyed by my requests for clarification about allergens. At the moment, Booking has sent a cancellation request, but the person at the desk is not responding to us or to the email and continues to chase the colleague present, the only person trying to help us. A poor victim as well. A true nightmare! A bad start to the vacation. Disappointing experience and absolutely not up to the standards of a 4-star hotel. We booked with half-board treatment and arrived at 9:05 PM. Neither Booking nor the hotel, which we had even contacted in advance to communicate food allergies, bothered to clearly inform us about the dinner cutoff time. At check-in, we were told that the restaurant closes at 9:00 PM. We immediately went to the restaurant and at 9:07 PM found everything completely dismantled, the buffet gone, and no possibility of having dinner. The most serious issue was the absolute indifference of the staff: no solution proposed, no attempt to remedy the situation, no attention towards customers who had paid for a service never received. In a facility that defines itself as 4 stars, one would expect professionalism, organization, and above all, customer care. Here we found only superficiality and a total lack of hospitality. Leaving guests without dinner for seven minutes of delay, without any alternative, is simply unacceptable. An experience I would not recommend... Our vacation started poorly; I hope to change my mind in the days to come!

We had a wonderful stay at Grand Hotel Adriatic in Opatija. We’ve visited Opatija several times before, and we were really happy to finally try this hotel. Our room was spacious with a beautiful sea view, a very comfortable bed, and a huge bathroom. The breakfast was truly outstanding – a wide selection, high-quality ingredients, and you can tell they really know what they’re doing. The staff was also very kind and welcoming throughout our stay. The only downside is that the hotel is not dog-friendly. In 2025, this still feels a bit surprising, even considering the carpeted rooms. Overall, it’s a fantastic place, and we had a great experience.

I returned from a few days from this hotel with a trip Zugotour, I was skeptical given the negative reviews that I can not understand!! it was all superb! x not talk about food, cleaning, new rooms, spa, pool, all very kind staff, perfect in short!