Remisens Premium Hotel Ambasador

I will try and be positive first of all. All the staff we found were very nice and friendly. The hotel is large and clean with a nice size pool. Our sea view room with balcony was good however (now the not such good points) there is not enough space to hang 2 peoples clothes for 2 weeks as there is only a single (yes single) wardrobe - this is not good at all. I assumed being a '5 star' hotel there would be a dress code for dinner - there is not. Some of the ladies tried but on the whole men came down in shorts and t-shirts with flip flops and look as if they were going straight out to the pool and some of the younger women came down in just bikini style tops with shorts. The restaurant does have a feel of a canteen which we were quite disappointed with and what didn't help was the food was not hot enough from the buffet so you were always having to eat luke warm food although there was a huge variety to choose from. I also wasn't expecting the hotel to be full of young families with children that were allowed to run around as they wished, babies crying along with dogs outside the restaurant in their own space. In my opinion this hotel would come under a 3 star. Unfortunately I would not re-visit this hotel.

A nice hotel with a great view, but unfortunately not deserving of 5 stars. Right upon arrival, we were greeted by a front desk employee who was not in a particularly good mood. We barely received any information about the parking spaces, whether we could already use the beach area, or anything else. When leaving the lobby, he obviously turned to his colleague and said something about us. Even after asking multiple times, we were no wiser. On other days as well, the front desk employees only answered our questions in an annoyed manner. We ended up researching the parking situation ourselves, since we did not receive any useful information from willing employees and only ever received annoyed answers. The spa staff and restaurant staff, on the other hand, were very friendly. Despite everything, lounge chairs were reserved, and only occasionally were the towels removed; the principle could not be figured out, because some towels were obviously there for reserving and were not removed. In some cases, umbrellas were even removed by the staff from guests (even though they were being used) and set up for others. In general, one had the feeling that one is not particularly welcome if one does not pull up in a Porsche or Lamborghini or arrive with a Louis Vuitton bag. We received no help with the suitcases, while others did. Overall unfortunately disappointing and we will not come again. Rooms are okay. Bathroom very small, but sufficient. Unfortunately, there was mold in the bathroom and a rusty chair was in the bathroom, not really 5 stars. Meals are also okay. The ham unfortunately turned grayish very early at the buffet and some things (porridge, pasta dishes) unfortunately tasted very monotonous and were not particularly tasty. The vegetables and fruit also (surprisingly) had hardly any taste. However, the selection was good.

Unfortunately, this hotel does not live up to the standards of a 5-star property. The staff at the reception seemed partly unfriendly and unmotivated; an older employee in particular left a negative impression. On the other hand, the cleaning, spa, restaurant, and beach bar teams deserve positive mention—the service there was friendly. Unfortunately, the impression arose of unequal treatment of guests who do not fit the typical luxury image—be it through clothing or cars. For example, some guests had their cars parked in a garage (we were not even offered this). Likewise, lounge chairs were reserved, while other guests did not receive this attention. Although lounge chair reservation is officially not permitted, this rule is apparently not consistently enforced for all guests. The dinner buffet is indeed varied, but the individual dishes or food items are tasteless; in my opinion, the quality should be somewhat better in a 5-star hotel. Overall, the hotel was visually appealing, has a beautiful outdoor area, an attractive spa area, restaurant, and a great entrance area. The rooms were nice, but the shower showed traces of mold on the ceiling (could be fixed given the price to be paid for a standard double room). For a hotel of this category, one expects a consistently high level of service, fairness, and appreciation toward all guests.