Sirena Hvar Hotel

This is the most beautiful hotel. The recent work to renovation has created a stunning sanctuary for guests. The views and sunset is spectacular and the rooms have a luxurious finish. Whilst it has recently opened and you do expect some teething issues the service did not live up to the expectations. The team serving breakfast were amazing but everything else was very inconsistent. We constantly had to find people to serve us even though the hotel was very quiet. At the pool the staff asked some guests if they would like drinks but completely ignored us. When we eventually went to the restaurant to order we couldn’t get amy service even though we were seen waiting. 3 staff were standing inside talking. We had dinner on the first evening. The steak was very good but the prawn salad was poor the prawns were overcooked and tasted frozen. We wanted to turn a blind eye to these issues as the hotel was so beautiful but we stayed on multiple places over our stay and have to reflect our experience based on other hotels in Croatia. This is a luxury hotel so you should expect top notch service. There’s still a long way to go. We stayed in a Premium sea view room. The view was lovely but the room is extremely small. our cases consumed all the spare space and there were marks on the walls where you could see other guests had obviously had similar issues. We also had no hot water on our last day. We reported this to reception and were told it was probably due to the boilers being turned off as it’s the end of their season! I had an accident on the hotel and had a visible head injury as a result . Unfortunately there weren’t any trained first aider on hand to support me. Thank you to the waitress who got me a cold compress when I asked. I reported the accident to reception but felt my accident was not taken seriously so requested the details of the general manager to bring the incident to their attention. I’m still awaiting an update which is quite upsetting. I did make myself available to speak with management at their request but unfortunately they did not manage to meet with me due to other priorities. I hope they do rectify these for next season as this is a lovely hotel.

Great location, excellent service and only a short trip to town.. highly recommend this hotel.. plenty of space to find and area you want to relax or eat and drink with friends.. great service from the staff and people like Igor..

Extremely high drink prices; there is no reason for that whatsoever.