Holiday Village Sagitta

⚠️ Warning: Life-threatening defects in safety and hygiene! Max. 1 star! This hotel absolutely does not correspond to 3 stars, but at most one star. We only spent a single night here, as we had to leave the hotel in a hurry the next morning because of a severe forest fire. Room and hygiene (deficient): The hotel room is extremely dated and old. The balcony door could not be closed properly. The carpet in the room was visibly unclean. The bathroom was also in poor condition: On the sink, there were still dried soap residues from the previous guest, and instead of a modern shower stall, there is only an old, unhygienic shower curtain. Food and drinks: The food (only one dinner) was an insult. Only pre-made meals and spoiled fruit – simply inedible. Drinks with no flavor. Safety and service (catastrophic): However, the worst and absolutely most unforgivable thing happened on the night of the forest fire: While the hotel was being officially evacuated, the staff simply forgot us in our room! We were neither woken up nor informed and only woke up hours later on our own because of the extreme heat and the smell of smoke. At that point, the hotel was already completely without power and deserted. They left us here in acute mortal danger. Conclusion: Old rooms are one thing, but when a hotel puts the lives of its guests at risk in an emergency, the fun is over. Absolutely no recommendation, avoid this hotel!

We have travelled extensively and visited more than 60 countries, staying in accommodation ranging from simple guesthouses to luxury resorts. Unfortunately, our stay at Sagitta All Inclusive Holiday Resort was one of the most disappointing hotel experiences we have had. While the location is beautiful, with lovely beaches and stunning views, the resort itself is nowhere near the standard you would expect for the price. The biggest issue is that the hotel seems to cut costs wherever possible. The food is of very low quality, made with inexpensive ingredients, and there is very little variety. During busy meal times, especially dinner, long queues form because the staff cannot keep up with refilling the buffet or clearing tables. It was also common for the restaurant to run out of plates, cutlery, and drinking glasses, forcing guests to wait. Simple things were also missing. At lunch there was often no butter available for the bread, and if you chose to sit on the outdoor terrace there was no salt or pepper on the tables. This meant having to walk around looking for staff, or asking other guests eating indoors if you could borrow their salt and pepper. The restaurant terrace has very limited shade, making it uncomfortable to sit outside during hot summer days. Many of the chairs are broken, and the tables are unstable, making it easy to spill drinks. The hotel is old, worn down, and has a cold, institutional atmosphere that feels more like a hospital than a holiday resort. There is no elevator, and despite being marketed as an all-inclusive resort, it does not even have a swimming pool. Our room was poorly maintained. The sink drain was clogged, the air conditioning was broken, the temperature could not be adjusted, and the AC unit clearly had not been cleaned for a very long time. The carpet was stained with what appeared to be body fluids and other dirt, making the room feel unhygienic. Housekeeping standards were poor, and during our one-week stay the room was not cleaned to an acceptable standard. Another surprise was that the hotel does not provide beach towels. We had to leave the resort and buy towels ourselves, something we have never experienced at any other all-inclusive resort. The staff experience was mixed. The Filipino staff members were consistently friendly, hardworking, and genuinely helpful despite being clearly understaffed. They deserve recognition for their excellent attitude. The local reception staff, however, came across as much less welcoming and at times even suspicious of guests. One particularly disappointing incident occurred when our children, who were wearing their all-inclusive wristbands, went to lunch on their own. They were initially refused food simply because they did not know our room number, despite clearly being registered guests. An even more disappointing experience happened on our arrival day. Check-in was at 3:00 PM, and we arrived at around 1:00 PM. Although we had already paid for an all-inclusive stay beginning that day, the hotel charged us an additional €21 per person—including our youngest children, who were only five years old—just to have lunch before check-in. After staying at many all-inclusive resorts around the world, this is something we have never experienced before. Overall, the resort advertises itself as an all-inclusive destination, but in our opinion it falls far short of what travellers reasonably expect from that description. Too many basic services and amenities are missing, while the prices remain high. The only highlights of this resort are its beautiful location and the excellent beaches. Unfortunately, these positives cannot compensate for the poor maintenance, low-quality food, poor cleanliness, lack of basic amenities, and the overall feeling that the hotel prioritizes cutting costs over providing a quality guest experience. Based on our experience travelling in more than 60 countries, this is among the most disappointing hotels we have stayed at, especially considering the price. I genuinely cannot recommend this hotel. If you are considering booking through Booking.com or Hotels.com, I strongly encourage you to read reviews carefully before making your decision. I write this review in good faith to help other travellers make an informed choice and avoid the disappointment we experienced. Spending your holiday feeling that you have been misled is not an experience anyone should have.

The hotel, bungalows and the apartments are situated between the pine trees. Since it was very hot it had really been beutiful. We could sleep with windows opened and listen to the crickets and the birds in the morning. We were in one bungalow which is newly renovated, all is well especially WIFI signal in all the resort. You also can park your car right in front of the bungalow in shade, It is all inclusive resort and there really was plenty of choice. We do not eat to much the most important - there was fresh watermelon everyday!! The pebble is at the beach and the sea was just to refresh - a bit cold at first but crystal green.