Pharos

Requested dietary preferences were ignored, the room had ants, the AC was faulty, and repeated requests for assistance were met with rudeness and inaction. Extremely disappointing service—hospitality is measured by how guests are treated, and this experience fell far short of that standard.

We had a wonderful stay at Pharos Hvar Bayhill Hotel! The location is perfect—just a short walk from the center of Hvar while still being peaceful and relaxing. The rooms were clean and comfortable, the pool area was fantastic, and the breakfast offered a great variety of fresh, delicious options. The staff were friendly, welcoming, and always happy to help with recommendations and anything we needed. Overall, it was a great experience, and we’d definitely stay here again. Highly recommended for anyone visiting Hvar!

⭐☆☆☆☆ Unfortunately, this hotel was a major disappointment. We booked two rooms for three nights, and one of the rooms had a bright spotlight by the entrance that stayed on 24 hours a day. It could not be switched off, making it very difficult to sleep. When we reported the issue, the “solution” was shocking. A staff member taped pieces of paper over the light fixture because they couldn’t fix it. That is not an acceptable or professional way to deal with an electrical problem. Reception first told us the light was a “welcome light” required by law, which simply isn’t true. We had already stayed in several other hotels in Croatia and none had such a requirement. After we questioned this, the explanation changed, but the answer remained the same: “There’s nothing we can do.” The manager apologized but offered no real solution—no room change, no refund, and no meaningful compensation. We were simply expected to accept sleeping with a bright light on all night. The hotel also advertises itself as beachfront, but there is no beach directly in front of the property. You still need to walk several minutes. We were also disappointed that there is no gym. The biggest issue wasn’t the faulty room—it was the attitude. Every problem was met with excuses instead of solutions. Customer service should mean finding ways to help guests, not repeatedly saying, “There’s nothing we can do.” Definitely not the experience we expected.