Gran Caribe Club Villa Cuba Resort

One of the worst experiences ever. Brought my husband here for his birthday. We were checked into our room and noticed the door didn't lock. After many calls they fixed the problem. Great. Rooms are out dated and dirty. Bathroom had mold all in the shower, no shower curtain just a half piece of glass that would flood the room every shower, the toilet was not secured to the floor and would swivel. Headed to get some food.. buffet served food that had been there for days.. flies landing on all the uncovered food. Unable to book ala-carts as they were just not available. Not full, just not available. I survived on cheese sandwiches for a week. A 'lady' came to our door multiple times offering my husband an 'in room massage' third time she knocked on the door (within 20 minutes) I answered the door and she offered to take my clothing to launder them. I asked front desk if this is normal at 9pm Their response was, 'oh, she's a prostitute. She's been known to jump the fence and harass the tourists' awesome. They offered a free lobster dinner, which we never received. Went out to the town and was ripped off by an aggressive man claiming to be a police officer. Day 5 they stopping bringing toilet paper and clean towels. Had to dry off with a pillow case only to discover black mold all over the pillow. If you wanted water, they gave you 1 bottle that you had to tote around and ask to be refilled. The resort is packed with rude locals butting in front of you every chance they get. We spent the majority of our time at the beach to get away from rude locals and useless staff. Complete waste of time and money. Please don't visit this 'resort' should be labeled as a by the hour motel. Disgusting!

12 days at this resort , the place is a beauty and the hotel has a unique style located about 15-20min walk from the town of Varadero. The staff are kind and helpful. Among other things, I would like to highlight the animation team that creates games that are accessible to all and fun. There are 2 restaurants in the hotel (Le Bistro & Le Bamboo at dinner only) in addition to the lunch-dinner-dinner buffet. Food is acceptable, soups are good. Namely: food can vary from day to day and so can quality. In terms of beverages, it’s not sophisticated, the juices vary from day to day at the buffet and you have access to drinking water whenever you want. Excursion activities are available daily. We did business with a Roberto and he sold us a safari at a good price compared to the price of airline agents. Pay attention to the exchange rate if you go out to the restaurant by yourself. Not all restaurants in Varadero are “tourists friendly” I recommend the restaurant Vaca Rosada (with reservation) which offers varied cuisine that can appeal to those who want good meat as well as interesting starter choices and for a very good price 53$ Canadian for 3 starters 4 quality drinks and a pizza to share in good taste. Pay attention to the taxi driver who will try to make you pay more and they will bring you to restaurants that are expensive for food that would not necessarily satisfy your tastes so follow your instincts or ask travelers on site for their experience. Tourists who were present at the same time as us enhanced our social experience.

We lived a regrettable experience in this hotel from the first moment with food. To say that the food was scarcely diverse or of poor quality falls short: it was poorly made, we ran into rotten food, it was totally unacceptable and it shows that no one is caring about the customer. Breakfasts where there was no egg, there was hardly any fruit, there is no milk, there is no natural juice, coffee is water, you can only drink water or soda, and where they put things like chop or quimbó, which are not normally part of a breakfast. As we stated, we stumbled upon rotten food, which we quickly pointed out to be removed. There were hardly any potajes and beans in the 7 days we stayed. There was hardly any ice cream in the middle of August. All the food was based on flour, arepas all the time, dry and old pastries based on flour, then poorly breaded things also with flour, in short, we both ended up sick to the stomach even though we tried already at the end of not even eating. On the other hand the specialty Chinese restaurant is a disgrace. An hour for the dish to arrive at your table and it has nothing Chinese or Asian, it is really something meaningless and bad taste. I think that to give this food offer it is better to close the hotel, because it is a total shame. Anger among people and dissatisfaction was evident. The disappointment of paying so much to receive inedible food. Also the bread on several occasions was old or moldy. On the other hand regarding the room we had problems too. The first room had no hot water. The bathroom in the second room was crowded, it was reported and they came the last day to fix it. The last day the water went out in the hotel as well. The animation does not stand out, although at least there was music and some participation games. And the attention of the staff can definitely improve although we ran into several bartenders who were at least respectful and nice. The pool with good hygiene and the beach great. Check the food supply urgently, it is degrading.