Chateau Lambousa Hotel

The most dirtiest most disgusting hotel I have ever been too. The rooms are all dirty carpets dirty, furniture dirty, curtains looked like they were not washed , the smell in the rooms was enough to gag us, we slept right by the balcony door just so we can breathe. The doors didn’t lock safety issue! The fridge didn’t work, the tv didn’t works for days, internet sucked big time. NOTHING GOOD ABOUT THIS PLACE IM SURPRISED THAT THEY AWAY WITH PICTURES THAT ARE PROBABLY 20 YRS OLD. MAYBE ITS TIME YOU PUT UP TO DATE PICTURES UP BUT MANAGEMENT KNOWS THAT NOBODY W8LL GO TO A DUMP LIKE THAT ,,,,,

Prior to COVID we stayed at this hotel twice a year…January and September, we booked B/B this time. When we arrived we had to pay full amount for 2 Rooms for 3 nights. We went to our rooms…..both tv’s did not work, one room broken kettle with lid that didn’t shut, same room no pillowcases on bed pillows. Went to complain, nobody spoke English, we got the shoulder shrug and a grin. First morning we went to find breakfast…..nothing to be seen anywhere, the guy on the desk told us to go sit outside, we sat at table and were bought four coffees, two plates of cold meat and cheese, and two plates of bread, jam, and two boiled eggs (for four people!). Went to complain….nobody understood English. At this point realised we didn’t stand a chance in hell of getting a refund to be able to go elsewhere. Day 2 went and complained about kettle, and pillowcases, went across road to pay to get a breakfast. Went out for the day, came back and pillowcases on, kettle changed but dirty cleaning rags left on bathroom wash basin., still no tv for both rooms. In the other room the bed pillows were left on top of the cupboard rather than on the bed…Day 3 …check out day, waited for the supposed manager on duty to arrive to request a refund for breakfasts that we had paid for but not received, he then admitted he was not the manager and he could give me the managers number but he didn’t speak English either, also they could not give a refund. I will be trying to get a refund but, will never go back to this poor excuse for a hotel again.

The service in this hotel is unbelievably disgusting!!! it was my first ever time booking to stay, normally i go for higher end hotels but was on a budget this time. on arrival i went to the reception at 2am, the man who was checking us in was absolutely disgraceful so rude. he took our passports gave us our keys told us the room number and sent us on our way!!! DIDNT EVEN ADVISE WHICH WAY THE ROOM WAS and if you have ever been to this hotel its not easy to find a room. we had to ask someone who was randomly smoking on there balcony HOW EMBARASSING. So after 20 mins found our room it was disgusting flies on the best, the room was so hot i put on the aircon, IT WAS SO LOUD SOUNDED LIKE A TRACTOR i tried to call reception the line was so bad i could hardly hear the man. i told the receptionist its impossible to sleep with the aircon like this its soooo loud. hes response back was ( acik tut oda sogusun da basini agritinca kapat ) KEEP THE AIRCON ON UNTIL THE ROOM COOLS DOWN THEN SWITCH IT OFF WHEN IT GIVES YOU A HEADACHE!!!! THIS IS THE KIND OF SERVICE THEY ARE PROVIDING!!!! The next morning me and my partner went to breakfast which i couldnt eat i nearly threw up it was so bad the hygiene level was terrible. i went to reception after to complain about the service i recieved the previous night and this receptionist started laughing saying ( ONUN HUYUDUR OYLE KONUSUR!!!!) THAT HOW HE SPEAKS THATS THE WAY HE IS !! i even mentioned this to a few friends of mine who work in hotels and they said they all know about this man as there hotels wouldnt take him on due to lack of respect. seems like whoever comes over and is uneducated no sense of professionalism is here in this hotel. This hotel is a joke and disgusting i would rather sleep on the beach than this hotel. the worst hotel by far !!! OH AND THE ROOMS ARE SO ANCIENT LOOKS LIKE HENRY VII STAYED THERE SO CREEPY!!! never ever ever stay here!!! stay far away