Rodon Hotel And Resort

The hotel walls were in terrible condition, the staff were rude, the hotel food was inedible i didnt eat anything while i was here, the mattress was stained, the bed sheets were dirty, the fridge wasn’t working.

If you’re looking for a way to ruin your money and your mood in just a few hours, then this hotel is the perfect choice. The photos were probably taken some other decade or maybe on another planet because the reality had nothing to do with it. The room gave the feeling of abandonment, the cleanliness was almost optional and the overall picture resembled more cheap accommodation than a hotel you pay normally. The service is also memorable but only for how indifferent and rude a personal can become when he has already taken your money! The culmination of the experience was of course the “smart” TV, which was so smart that there was no internet access. According to the staff, this was done “for security reasons”. It's the first time I've seen technology so effectively protected from its basic function. Really reassuring to know that Netflix is obviously a national security threat. Equally remarkable was the experience with the air conditioning. We called the reception because of course it didn’t work, and they assured us with absolute seriousness that “they will fix it immediately”. That was the only reason I ended up staying two whole hours at the hotel, waiting for someone to really get involved. But when we went close to asking what was going on, the answer changed magically: “A/C is not working yet because the heat hasn’t started.” Impressive logic, especially considering that the customer pays a room with amenities that are supposed to work when they need them and not when the hotel's calendar decides. I understand there may be savings policies, but treating a customer like he doesn't understand when an air conditioner is working or not is just offensive to his intelligence. Eventually the only thing that worked perfectly were the excuses. You managed something really impressive: making me leave just two hours after check-in. Honest congratulations, because it's not easy to drive out customers so fast. I didn't leave because of a minor difficulty. I left because within two hours it became clear that no one had any intention to give a real solution except for cunning excuses and underestimating the intelligence of the client. Of course I would not recommend it for one night.

Although the hotel benefits from an excellent location, the overall service quality was disappointing. The staff were not particularly polite, the room felt outdated, and the bathroom had several issues, including a broken door handle and hair left behind. The dinner buffet was not tasty, and the breakfast was very poor, with no waiter present at the breakfast reception. Additionally, the breakfast tables were not properly set, lacking cutlery and tablecloths. The balcony was also not clean, with visible bird droppings, which made it unpleasant to use. For a hotel rated as three stars, the price is very high considering the overall experience.