Forest Park Hotel

If you are looking for an escape from city noise and everyday stress, I believe Forest Park Hotel in Platres is the perfect choice. With its charming old-world character surrounded by beautiful forest, this hotel offers true relaxation. The rooms are spacious, spotless, and come with a small balcony where a pine branch seems to belong just to you -a delightful touch that makes the experience even more special. The à la carte restaurant is very good, and my compliments to the chef. The breakfast deserves special mention: it was excellent, and I must highlight what was, without doubt, the best and most delicious cheese pie I have ever tasted. It is one of the stars of their buffet breakfast, and you should not miss it! The true soul of this hotel, however, is its staff. My heartfelt thanks to the wonderful young receptionists, Marianna and Harri. Their professionalism, kindness, and genuine willingness to help and serve guests left my family and me absolutely delighted. I would also like to warmly praise Mani, the young waiter who assisted us during breakfast. His friendliness and attentive service made our mornings even more enjoyable. Thank you to all these wonderful people for making our stay so memorable. My only criticism is the early check-out time of 11:00 a.m., which I found a little too early. Apart from that, everything was excellent, and I would be happy to return.

If it wasn't for the restaurant (both in terms of staff and food, very good) it would be getting a 1 (and preferably a zero if that was an option). We arrive and the guy behind the desk was very pleasant, very welcoming. The hotel itself looks like it had been frozen in time from 1985, it was eery to the point of humorous. We go to our room, on brief inspection, it's OK, very dated but nothing terrible, so we're looking forward to our stay at this point... We go back down and ask the same guy about the Hot Tub/Sauna/indoor pool/game room (the 4 main reasons we chose the place), he informs us they are no longer part of the hotel, again he is pretty nice about it, but for obvious reasons we are not amused. This is where it turns sour, we suggest they should stop advertising facilities they no longer have, only to be met with an irritable "they are no longer on our website" (yes they were, still are in fact). We show him, no apologies, only "well booking.com doesn't have them so.." (again, yes they do) - he was very aggressive in his assertions that they don't, and again, when we showed him, zero apology, just a "well booking.com are responsible for that" (no they're not). We asked for a couple of bottles of water by way of "compensation" (seems fair no?) and we're met with a very sarcastic "yeah you can get them in the bar, by buying them". I then reiterate that we were kinda hoping he would comp them, his response "yeah fine but she (my girlfriend) should be clearer about what she's asking" (she was perfectly clear, he just wanted a fight at this point). That was our last interaction with him thankfully, a horrendous attitude where a little humility was needed would have avoided this review. On top of all that drama: 1) Mould in the bathtub. 2) No hot water, i rang to inquire, Mr Grumpy went to check and then rang back to say the boiler was broken, will be sorted in 15 minutes (it sort of was, but the water never got above "warm-ish", 3) I think the lighting was wired in by a 4 year old, the logic as to which switch controlled which light was tantamount to the level of complexity reserved for a mid difficulty escape room. We saw the humour in it for the most part, it was one night and only a 40 minute drive for us, but WARNING to anyone booking for longer (and coming from further away) - none of the stuff you would ever book this hotel for is available anymore, so look elsewhere if you want any semblance of fun and/or comfort.

I wanted to make a reservation for 3 rooms. For me and two couples of friends. "new" not "old" room. These were the words of the hotel employee when I made the reservation. I had heard that they had some renovated rooms and some others that were not renovated. When I called to make his reservation I said to put us in the renovated and he told me that they were not renovated but in the new rooms he would put us and not in the old. Can you imagine my surprise when I went to the room and saw a tragic situation. Mould in the bathrooms, the tiles broken, the mixers of the bathroom and the sleeper in miserable condition. Broken the door hammer, we almost locked in and cut our hand in the hammer in an attempt to open the door. The furniture in the room must have been at least 50 years old. The carpet in the hallway dirty. Generally a state of decline and misery. THE NONSENSE OF THIS CASE IS WHEN WE WERE TOLD THAT THIS ROOM IS THE SUPERIOR. We wonder if this is the normal Superior which is. If this is in the new hotel wing, what's the old wing like? In the morning the breakfast was moderate and the alants had a smell and slice - spoiled. If it was the last hotel in Platrès and there was no other I would never stay there again.