Domovina

Delicious food for dinner - half-pension (breakfast and dinner) is highly recommended! Pleasantly soft beds. Impeccably clean rooms. Friendly staff who speaks English and German (and Russian :) ) and does everything possible to accommodate guests' personal needs. Cosy dining room. Convenient location - just 5 min walk to City Center, ski area and Aquacenter with bubble bath and swimming pool to get relaxed after the day of physical activity. We had a really nice stay at Hotel Domovina, and plan to stay there again when next visiting Spindleruv Mlyn!

The hotel seems to be bad organized and managed... I was expecting a service which is common for all hotels in ski resorts, but I was wrong. There are just many small weird things about this place... - no proper ski room (they say they just opened?), you can dry your shoes in the basement - jaccuzi is located outsite, which is is completely normal, but before entering you need to take off this very heave cover, which can be quite a struggle while you are freezing. - the staff is very weird... many times there was no one in the reception, so it feels like absolutely everyone can enter and do whatever they want. Some of staff members and not friendly at all and some are over-friendly :) - They are very stubborn to sell you ski rental service of the one and only company. - Extremely poor choice for dinner - they don't have any other food than offered in menu on that day, which is: ONE soup and ONE salad (always the same) OR another second dish. The don't serve deserts and second dish is extremely simple and not tasty neither well served... The portions are small so there is no way you will be full after whole day skiing. Also, you cannot pay by card in the restaurant or add it to your room bill. As for advantages, room was very comfortable though, so if you don't mind the rest of the details it's a decent place... and skibus is just next to the hotel.

We have planned this holiday for our family of 4 for around 6 months and have initially booked the room in the Hotel Adam in Spindleruv Mlyn, but after reading the reviews mentioning the rude service we have decided to cancel it and find the hotel with more friendly enviroment. Hotel Domovina appeared to have much better reviews even though it was more expensive and didn't have as many facilities / services as the previous one. We arrived to the hotel around 9pm on the 2nd of January, but even though it was past the dinner time, the lady in the reception (Olaz) has arranged for us to have something to eat, which was great as we were really hungry. Over the next few days things were pretty ok, but we've noticed that the owner (who was in the hotel most of the time wondering around the restaurant and reception) looked rather very unhappy with grumpy face - never answered to a 'good morning' (perhaps that's how people there are). The only people who actually smiled there was Olaz and two ladies working there - the only ones that made us feel welcome. Our room was warm and beds were fairly comfortable. One day we've decided to use the jacuzzi, which looked nice on the pictures, but what we soon realised was that it was the outdoor (under the roof) with the water temperature set to about 27 degrees C. We were literally in -4 degrees with snow right at the front of the jacuzzi - could only spend about 2 min and had to leave as it was unbearable. We did have a kettle with glasses and mugs in the room, but we've noticed that when we've made the coffee, the housekeeping lady never washed the mugs - so we had to do it ourselves using just water in the bathroom sink. I've sent a request to the owner via booking.com (they have the option called 'send a request to the hotel') - as I couldn't find him anywhere that day - whether he could ask the lady to wash the cups as we didn't have any washing up liquid. The following day morning, when we were getting ready for the slope he approached us saying that I should ask him directly and that they don't offer this sort of service and if we don't like it - we can go and find some other, bigger hotel in town. Both - my wife and I - we were shocked with this response - we have never been treated this way in any hotel in any country, and we do travel quite a lot. We were planning to rate this hotel between at 4 stars, but with the arrogant and rude owner like this I can hardly give it a 1 star. If you're like us - like the friendly and welcoming atmosphere - I recommend you look elsewhere as Hotel Domovina appears to be for all those unhappy, long faced people with the owner who has no respect for his guests what so ever.