Hotel Purkmistr

I stayed at Hotel Purkmistr Beer & Spa Resort from 25 to 30 June 2026. The hotel has many positive aspects, but my stay was overshadowed by one major problem: the air conditioning in my room never worked during the entire five-night stay. Since the room was advertised as air-conditioned, this was a significant failure to provide the accommodation that I had booked and paid for. I reported the issue several times during my stay. Unfortunately, nothing was done to fix it. On my final evening, I again requested assistance and was told that the receptionist “had no time” to deal with the matter. After my trip, I attempted to resolve the issue directly with the hotel and through Booking.com. I requested partial reimbursement because an essential advertised amenity had not been provided. The hotel refused any financial compensation and instead offered a restaurant gift voucher valid for one year. As an international guest living in Israel, this was not a meaningful solution. I believe problems can occur in any hotel. What matters is how management responds. Unfortunately, in my experience, the hotel’s handling of the complaint was disappointing and did not reflect the level of customer service I expected. I hope future guests have a better experience than I did.

Hotel administration failed completely. 26-29 June 2026 the entire hotel's air conditioning system was not working. Room temperature was 28-30°C at night. Impossible to sleep. Reception staff confirmed the AC was broken and that maintenance was unavailable. Yet after checkout, hotel management sent written statement claiming "AC was operating normally" and "efficiency may have been lower due to heat". This directly contradicts what staff told guests during stay. Hotel had zero fans available for guests. Management did not provide any solution, relocation, or compensation during stay. They refused to acknowledge the problem until after we left. Hotel only refunded 1 of 4 nights as "goodwill gesture", keeping payment for 3 nights when advertised amenity was non-functional. Booking.com shows "Air conditioning" as amenity. It was not provided. Management response shows they mislead guests systematically.

Old rooms where the air conditioning doesn't do what it's supposed to do and the showers are too small for put people.