Hotel Century Old Town Prague - MGallery Collection

Very nice hotel. The lobby and the room had a fantastic finish. The man from the bar/restaurant was also very friendly. Overall we were quite satisfied with our stay. Breakfast was also delicious and fresh. The rain shower and the comfy bed were a plus. There are 2 points I want to raise. I sent an email to the hotel in advance to arrange a transfer from the airport (this went very smoothly). I also asked if an upgrade was possible as a gold member. Especially because I had my recent birthday and an anniversary with my partner to celebrate. One would grant this based on availability. Of course, I understand that people couldn't award an upgrade because of busy occupancy and we certainly didn't complain about the beautiful executive room, but we didn't even get a ticket for my birthday/our anniversary. I was really sorry about that. We also had a problem with the welcome drinks that did not want to appear in the app. The hotel cannot do anything about this. But when we went downstairs to address this, this was resolved by the blonde lady at the concierge desk with a sigh and not so kindly. Otherwise, the staff was very courteous from check-in to check-out. However, these were 2 exceptions that determined part of our stay. It was also a pity that the TV does not allow Chromecast. You also only get complementary water in the room once per booking. When you raise this, they say that the tap water is drinkable. I totally get this, but I already have a lot of experience with Mgallery and at all the other hotels the water was re-presented daily. However, would I stay at this hotel again? Yes, we did, because in general we were very satisfied. Stay from 25-28 July. Véronique D and Baptiste V

The extremely central location may be the biggest attraction of the hotel: next to the shopping mall Palladium, a few meters from the Plaza de la República (metro, bus and tram) and with the main attractions of the city relatively short walking distance. The building itself is one of the many historic buildings of the beautiful Prague has undergone some revitalization. However, we already notice wear in the rooms and common areas; a new reform is indicated for short, even to correspond to the high value of the daily. The lobby is glamorous but a bit obscured, not to mention underground, like the rooms. The reception is on the left, along with the concierge, and the service depends heavily on the employee. Unfortunately, one cannot recognize them clearly by name, the identification is dark and with very small letters, maybe purposeful. Sometimes the receptionists and the concierge beat their heads, passing conflicting information or, worse, ignoring the product they sell. Some have a cold, dry, distant, uninterested attitude that matches more with stock exchange than with hospitality, with dealing with people. Other guests have mentioned the same feeling in previous reviews. The Executive rooms differ from the standard only in the amenities (sofa-bed, coffee machine and incomplete amenities), the recording is the same. The table under the TV is peeling, the curtain has several holes that let the light pass by at dawn and the mirror next to the bed reflects the reading light directly from the face of the person who sleeps on the same side of it: the furniture is generally tired. On the desk barely fits a laptop and the phone has very low volume, not adjustable. The bathroom is small and just functional. The handcuff makes a lot of noise, which disturbs light sleeps at night, the washing tub is small, the water takes a long time to warm up, the shower has no power and neither the toilet, making more than two discharges necessary for each use, contrasting with the high attention to sustainability that preach in the elevator. The bed opening service is basically a new minibar conference, since the bed is not refined, nor is the typical chocolate left on it. The maids don't speak English, nor the maintenance staff. Attention with the theoretically included minibar, as each one says one thing and there may be surprising charges at check-out. Breakfast is the other stella of the hotel, in an elegant lounge lit with natural light. The range makes daily choices difficult with so much variety: fresh fruits, salads, dried fruits and cereals, hot dishes, cheeses and embedded. The human warmth and the generous smile that are missing here are compensated by the Brazilian gentlemen who with them serve everyone at breakfast! More details can be read in the restaurant review, separately. I admit I did not feel anything special in the unit for being a member of ALL Diamond, I was treated just like another one and it was quite frustrating, even because I acquired the expensive romantic package. Still and even with the not so irrelevant points to be corrected, I recommend this MGallery to explore the best of Prague.

Very good, friendly hotel and very comfortable, great breakfast menu. Being so close to tram we thought it would be noisy it wasn’t. Very close to Namesti Republiky which is a central hub in old town , great for getting. Trams and Metro. Next to Palladium shopping centre which has every shop you need (except for a supermarket) I might add. We were able on our last day to get a 26 tram 100 mts down the road and. Change to a 59 trolley bus to the airport and as we are over 65 it was free saving us a fortune and very quick