Hotel Kampa Garden

There was no night porter on the premises, when we arrived at about 11pm., so we had to carry heavy suitcases up a steep flight of stairs to reception to collect our key. No Decaf coffee in the room nor non dairy milk, although I had requested both. Neither was there ordinary milk. After repeating my request the following morning, I received instant decaf coffee sachets but no pods were available. The milk arrived in a cup. The room was not cleaned, nor the bed made and the bottled water not replaced until I asked reception. There was a notice to say that the room is only cleaned every 3 days and there is an extra charge of 8€ if you request it earlier! I wanted to buy a PH Teddy Bear, but there was no gift wrap, as advertised and the only bears available were the display bear from reception or the one displayed in our room , and one of them had a hole in his head! On our return several days later, similarly there was no plant milk nor decaffeinated coffee in the room. Reception said he had seen my request, but the kitchens were now locked up. However he would put in my request the following morning, (too late for my morning coffee). I went out to a local supermarket and purchased both non dairy milk and coffee. We stayed both times in refurbished rooms, which were beautiful, the beds were comfortable and linen spotlessly clean. The rooms were also perfectly clean. Sadly the carpets were very stained. Breakfast was a veritable banquet with many, many choices. The waiting staff were very helpful and cleared away dishes as they were finished with, food was kept topped up. There was soy milk available and also sachets of decaffeinated coffee. One downside was the soy milk which was past its best and curdled in my coffee. I pointed this out and fresh soy milk was brought. However, at breakfast on our second stay, 5 days later, the same thing happened except the girl argued with me and said this was normal. I explained that as I drink soy milk regularly, this was not normal, she argued again and then a third time, when at that point I gave up and decided to make my coffee in my room. She then offered the carton of soy milk. On our last morning we checked out at 10:20 ready for our taxi, to the airport, which we had pre ordered for 10:30 with reception the previous day. I mentioned this to the receptionist (different) as we checked out and as she checked on the computer, her expression changed and I knew the booking was not on the system. The other receptionist had omitted to book it. I then told her the catalogue of disasters that had happened over our two stays with the hotel. Fortunately she was able to get us a taxi within 10 minutes of the original booking, which the hotel paid for. The big question is would we return? There was a lot to like in this hotel, but also a lot that could have been much better. When you are paying a lot of money for a special stay (our anniversary), it is disappointing when there are so many problems. So the answer has to be “No” we would not return.

We stayed at this hotel in Prague for a few nights, and overall, it was a positive experience. The location truly stood out—it’s absolutely perfect, just a couple of minutes' walk to the Charles Bridge and close to both sides of the river. We arrived after a long journey from the UK, and although check-in was delayed by about half an hour, the receptionist was extremely polite, taking time to explain all the hotel amenities and local tips. Once we got to the room at 2 p.m., it was spacious and generally clean, though we did encounter a worker fixing a light inside, which was a bit awkward after such a long flight. The room was nice, though, and for a young couple, it was ideal. The only downsides were a few stains on the carpet and blinds, which could use a bit of a refresh. One big letdown was the breakfast. For £30 extra (so £10 each morning), we expected more. It was a small buffet with underwhelming hot and cold options—nothing like a proper English breakfast. It just felt a bit stale, and we weren’t really satisfied with the quality. One other issue was that one morning, the room service just barged in without knocking—we were still getting ready, so that was a bit uncomfortable and something they definitely need to improve. Check-out was easy, and they kept our bags safe so we could explore the city after. All in all, this hotel is a solid choice, especially for the location, but it doesn’t quite reach the luxury level of a true four-star stay. I’d say it’s more of a very good three-star with a fantastic location.

We experienced another wonderful stay in the beautiful city of Prague. This time at the Pytloun Kampa Garden Hotel. We were greeted upon arrival by Jaroslav. Superb English, very welcoming, informative and hospitable. The room 302 was very spacious, clean and tidy. It also had a lovely view over a courtyard garden. Ideal for exploring the tourist area of Prague. Reviews saying the hotel is not 4 star and location not ideal are unfair and uncalled for. We found our stay comfortable and relaxing and would return to the hotel without hesitation. Wishing the staff at the Pytloun Kampa Garden the very best for the future. We look forward to seeing you again soon. Kind regards, Glenda and Geoff 😊