Best Western City Hotel Moran

We paid extra for a “Classic Double Room,” which is larger than a regular double room. Unfortunately, our room was on the top floor and essentially an attic room. It had only a tiny window in the sloped roof, which was disappointing. The limited natural light made the room feel smaller and less attractive. The room looked different from the photos in the advertisement. The room facilities, however, were excellent. It was well equipped with shampoo, soap, body lotion, hairdryer, shoe polish, earplugs, and more. The room was also extremely clean, cleaned daily, and the towels were replaced every day. Another big plus was how quiet it was. We heard no noise from outside. Unfortunately, the main reason we wouldn’t choose this hotel again is the terrible pillows and mediocre bed. There were four pillows on the double bed — two larger and two smaller ones — and all four were extremely flat. My boyfriend ended up removing both of his pillows because it was more comfortable to sleep without them than with them. For a four-star hotel, I don’t think that’s acceptable. You expect to have at least one firm, comfortable pillow. The lack of proper pillows also caused me to wake up multiple times during the night. Moreover, the room doors need to be fixed. They had to be slammed very hard to close properly, creating a loud bang. As a result, we were repeatedly woken up by the sound of neighboring guests closing their doors. We can’t blame the other guests for this, as slamming the door seemed to be the only way to close it. This is something the hotel needs to urgently address and repair. To end on a positive note, the location was excellent. The hotel was within walking distance of both a metro station and a tram stop. And WIFI worked perfectly. The breakfast buffet was also very good, with a huge variety of choices: several types of bread (including gluten-free options), pastries, different yogurts and granolas, nuts, seeds, fruit salad, jams, salmon, sausages, hash browns, bacon, fried, scrambled, and boiled eggs, pancakes, apple juice, water, hot chocolate, coffee, tea, and more. Waitress Jana is such a kind and attentive staff member. She is golden!

The hotel is amazing! Comfortable and clean and the staff from reception, housekeeping and breakfast room, bend back and forward for you. The breakfast is freshly preparated with a great variety of fruit, salads, savory dishes including fresh and tasty pancakes, omelette and more. My daughter’s friend is celiac and they carefully made her food with no contaminations and in a generous variety and amount. Really amazing! I needed a candle for my husband’s bday cake and they provided me with magic candles and it was a laugh. Thanks ‘George’ from reception for the candles. My husband loved the surprise!. They are eco minded too witch is amazing and they allowed a later check in free of charge Truly amazing! We 5 will come back

Hotel was lovely the room was clean and the bed was comfy.The room had so many plug sockets which is so good as most hotel rooms normally have one plug.Great base to travel around prague so many trams and buses in the area , the metro is also a few minutes walk away.