Betlem Club Hotel

Excellent hotel. The location was perfect and the staff were friendly and helpful (even mailed our post cards). Clean room daily and the breakfast had good options and quality. I would recommend the hotel and stay again.

A perfect located hotel in the heart of Prague. Good enough breakfast and very helpful staff. The only thing that was not good was... No shower curtain!!

At the reception I was greeted very badly by a brunette, because I had not found the shuttle driver at the airport. The airport is immense, there are several terminals, arrived at the meeting point I did not find anyone, but rather, I was approached by an unrecommendable man who I immediately discovered was a squatter and asked me 90 € to accompany me and do 15km. Afraid and tired of waiting, after calling the hotel telling them not to find the Shuttle, I've arranged public transport. Once I arrived at the hotel after about two hours, he greeted me by attacking this brunette lady saying that the driver had waited for me for an hour and had also called me, but I being on the subway had not received calls. He accused me for a long time, almost as if I were a “bandit”, he would not stop reproaching me, and when he asked me for a share for the mishap I gave them to avoid problems. Such an attitude is unacceptable, I was alone and in an unknown city, I tried to get to the hotel as soon as possible. They're incapable of treating customers, they're rude and unhelpful. They have shown very little professionalism and a lot of rudeness. Ah I forgot if you book with Uber from the airport to the hotel you spend just over 10€! Good stay to all and for me, never again!